Health Advisor I

Department: Healthline | Shift: Day | Working Hours: 8:00 am to 5:00 pm | Authorized 80.00 hours bi-weekly

About the Role

The Health Advisor I is responsible for managing customer contacts and database activities. This role involves receiving and answering calls from customers requesting medical services or seeking clarification regarding a Baptist Health entity or other medical facility. Key duties include scheduling appointments, handling referrals, and providing information designed to promote Baptist Health facilities, programs, and services. The advisor is expected to consistently meet customer expectations while maintaining strict confidentiality in a professional and discreet manner.

Responsibilities

• Manage customer contacts and database activities
• Answer calls from customers requesting medical services or seeking clarification about Baptist Health or other medical facilities
• Schedule appointments and handle referrals
• Provide information to promote Baptist Health facilities, programs, and services
• Maintain strict confidentiality and professionalism

Requirements

• High School diploma or equivalent (required)
• Some college coursework (helpful)
• Minimum of 2-3 years of heavy customer service, sales, and/or public service experience (required)
• Proficiency in relevant computer applications and database management

Skills

• Preferred experience with:
  • Avaya Multi-line Telecommunications hub
  • Care Enhanced Contact Center scheduling software
  • NexGen Physician/Clinic Software
  • EPIC
  • Cybersource
  • Groupwise Email/Internet
  • PC, Facsimile, and Copier
• Strong problem-solving skills and good judgment
• Excellent verbal and written communication skills
• Ability to prioritize, multitask, and work efficiently under stress
• Cooperative and professional demeanor

Schedule

Day shift: 8:00 am to 5:00 pm