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Position Summary Information

Access Services Night Managers provide supervisory support to the Access Services department of Falvey Library. Night Managers are responsible for conducting the following tasks and procedures:

• Manage library desk services independently during late night hours (Sunday – Thursday) and weekend hours.
• Supervise and manage undergraduate student desk staff.
• Conduct circulation services, including supervisor policy overrides as needed.
• Provide basic to intermediate research assistance; conduct and interpret library catalog searches; refer patrons to subject librarian research services.
• Acquire and maintain knowledge of library policies; make informed decisions based on library policies, precedents, and operations.
• Assist with holds and interlibrary loan processing.
• Conduct additional library tasks as assigned.
• Assist patrons with library technology.
• Maintain and troubleshoot public printers, microfilm scanners, and book scanner technology.
• Maintain and troubleshoot service desk computers and technology.
• Assist patrons with computer hardware and software problems; refer patrons to UTS as needed.
• Respond to patron complaints and library disruptions, contact Public Safety and Access Services staff as needed.
• Report desk activities, situations, and issues that require follow-up to Service Desk Coordinators or appropriate Access Services staff.
• Conduct closing procedures: secure library collections and materials, shut down and secure department areas, conduct preliminary closing walkthroughs, contact Public Safety for final closing walkthroughs.
• Contact Public Safety for facilities, custodial, and emergency services, such as building maintenance or safety concerns.

Requirements

Must be a currently enrolled graduate student at Villanova University.

• Excellent verbal and written communication skills; strict attention to detail and reliability are required.
• Ability to work and make decisions independently required.
• Ability to perform repetitive tasks with great accuracy and consistency required.
• Excellent interpersonal skills; able to handle difficult situations; customer service experience preferred.
• Experience using hardware (laptops, pc’s, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Novasis, Webmail, Brightspace), and wireless network access preferred.
• Familiarity with the library’s catalog, journals, databases and web search engines preferred.

Additional Information

Semester Library Service Hours:

• Monday – Thursday: 8am – 12am
• Friday: 8am – 5pm
• Saturday: 9am – 5pm
• Sunday: 12pm – 12am

Building Wildcard Access: 24/7 All student employees must complete hiring paperwork online before they can be hired. Also, new student employees must go to the Human Resources Office in person to show original forms of employment authorization and identification required for the I-9 form.

Physical Demands Summary

Prolonged sitting, standing, and walking for up to 4 hours at a time; frequent bending and lifting; able to lift 30 lbs. of library materials while moving/walking; pushing and pulling a book truck (4 wheels) of library materials weighing between 50 and 100 lbs.; ability to climb several flights of stairs on an occasional basis.

Wage Rate

$15.00/hour