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Position Summary

Access Services Technicians provide support to the Access Services department of Falvey Library. Technicians are responsible for conducting the following tasks:

Responsibilities

• Provide in-person customer service at the library service desk.
• Circulate transactions for patrons and answer patron questions.
• Search for materials in the library catalog for patrons and direct patrons to reference librarians for research assistance.
• Process requests and materials for the Pickup&Go holds service.
• Answer incoming phone calls to the library service desk.
• Schedule and shelve returned books and maintain book stacks.
• Move book carts and lift and carry books.
• Search for missing books.
• Process interlibrary loan materials and update records in specialized library software and systems.
• Scan pages from journals and books for electronic delivery.
• Ship materials to other libraries via Fed-Ex software.
• Open incoming packages and sort contents for processing.
• Retrieve materials from local and remote locations.
• Perform light clerical work, routine office tasks, and run errands as directed.
• Participate and contribute to library projects assigned by Access Services staff.

Requirements

• Excellent verbal and written communication skills, attention to detail, and reliability are all required.
• Able to perform repetitive tasks with great accuracy and consistency required.
• Excellent interpersonal skills; able to handle difficult situations; customer service experience preferred.
• Experience using hardware (laptops, PCs, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Webmail, Brightspace), and wireless network access preferred.
• Familiarity with the library’s catalog, journals, databases, and web search engines preferred.
• Cross training in multiple areas required.
• Preference will be given to students who have availability in the evenings and weekends.

Additional Information

Library Service Hours: Monday – Thursday: 8am-12am, Friday: 8am-5pm, Saturday: 9am-5pm, Sunday: 12pm-12am. Building Wildcard Access: 24/7.

Physical Demands

• Prolonged sitting, standing, and walking for up to 4 hours at a time.
• Frequent bending and lifting.
• Able to lift 30 lbs. of library materials while moving/walking.
• Pushing and pulling a book truck (4 wheels) of library materials weighing between 50 and 100 lbs.
• Able to climb several flights of stairs on an occasional basis.

Wage Rate

$11.25/hour