Head Teller (Hamilton Square)

About the role

Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.

Responsibilities

• Provides operational supervision and scheduling of teller staff.
• Increases lobby and drive-up coverage.
• Ensures adequate teller cross-selling and follow-up techniques.
• Maintains control and balancing of personal cash drawer.
• Maintains branch ATM daily.
• Monitors branch video surveillance equipment.
• Manages Branch Personal Teller Machine proof and control, if applicable.
• Processes credit and debit advises received from correspondent Bank.
• Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.
• Serves as Branch Supervisor if designated by management.
• Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.
• Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.
• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
• Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

Requirements

Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.

Qualifications

High school diploma or equivalent required. Bachelor’s degree preferred. Minimum of 2 years of experience in a retail banking environment. Must have strong interpersonal skills and be able to interact effectively with customers and colleagues. Proficiency in Microsoft Office Suite and basic computer skills are required. Must possess a valid driver’s license and reliable transportation.

Skills

Excellent customer service skills. Strong organizational and problem-solving abilities. Ability to manage multiple tasks simultaneously. Knowledge of banking products and services. Proficiency in using point-of-sale systems and cash handling procedures.

Benefits

Professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more!

Pay

TBD

Schedule

TBD