Head Teller

Essential Duties and Responsibilities

• Assigns duties and work schedules to workers to ensure efficient functioning of department.
• Trains employees in customer service and banking procedures.
• Approves checks for payment.
• Manages cash ordering and shipping requirements.
• Examines Tellers' reports of daily transactions for accuracy.
• Consolidates and balances daily transactions.
• Ensures supply of money for financial institution's needs based on legal requirements and business demand.
• Maintains security procedures and controls access to vault.
• Counts and records currency and coin in vault.
• Issues written and oral instructions.
• Complies with all applicable banking regulations, including Bank Secrecy Act.
• Follows Red River Bank policies and procedures.
• Attends or completes all required training.

Supervisory Responsibilities

• Directly supervises 1 or more employees in the Teller Line.
• Plays a role in training employees; planning, assigning, and directing work; appraising performance.

Competencies

• Demonstrates attention to detail.
• Delivers excellent customer service.
• Identifies and resolves problems in a timely manner.
• Gathers and analyzes information skillfully.
• Develops alternative solutions.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs.
• Maintains confidentiality.
• Writes clearly and informatively.
• Delegates work assignments.
• Sets expectations and monitors delegated activities.
• Displays willingness to make decisions.
• Exhibits sound and accurate judgment.
• Demonstrates accuracy and thoroughness.

Qualifications

• High school diploma or general education degree (GED); and a minimum of 3 years experience handling money in a supervisory position and/or training; or equivalent combination of education and experience.
• Basic computer skills are required.