Head Teller

About the role

Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.

Responsibilities

• Provides operational supervision and scheduling of teller staff.
• Increases lobby and drive-up coverage.
• Ensures adequate teller cross-selling and follow-up techniques.
• Maintains control and balancing of personal cash drawer.
• Maintains control and levels of the Branch Money Order and Teller Check inventory.
• Serves as Branch Supervisor if designated by management.
• Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.
• Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.
• Manages compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Maintains cross-trained staff meeting compliance and disclosure requirements.

Requirements

Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling. Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.

Qualifications

High school diploma or equivalent required. Bachelor’s degree preferred. Minimum of 5 years of retail banking experience, preferably in a supervisory capacity. Experience in cash handling and BSA regulations. Proficiency in Microsoft Office Suite. Strong interpersonal and communication skills. Ability to work independently and manage multiple priorities.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Knowledge of BSA regulations and cash handling procedures.

Benefits

• Professional growth opportunities.
• Employee perks & discount programs.
• Tuition assistance program.
• Incentive compensation program.
• Company holidays and paid time off.
• Use of the on-site fitness facilities at Red Bank and Toms River headquarter offices.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the branch and the customer base.