Head Teller - Carrollton

About the role

At SouthState, we combine personal relationships with forward-thinking solutions. We are committed to helping team members find success while maintaining our values: building trust, fostering lasting relationships, and pursuing excellence. Individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.

Responsibilities

• Serve customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Service Standards.
• Know and understand the bank’s products and services, including features, benefits, rules, regulations, and pricing.
• Identify customer needs and expand relationships by making referrals as outlined in position goals.
• Maintain a neat and professional appearance in accordance with bank policy.
• Ensure compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develop a strong understanding of customer-facing technology to discuss and enroll customers in self-service options.
• Process transactions for savings, checking, and loan accounts.
• Maintain a neat and orderly work area.
• Assist in guiding and training new tellers.
• Provide customers access to safe deposit boxes.
• Cash checks and process savings withdrawals within assigned limits and prescribed procedures.
• Sell certified checks within assigned limits.
• Balance transactions daily.
• Service and balance ATMs as needed.
• Utilize the branch capture system.
• Follow policies and procedures to minimize operational errors and maintain workflow.
• Adhere to branch security and audit procedures, including operating security devices.
• Ensure branch records, reports, and correspondence are accurate, timely, and properly distributed.
• Provide leadership by setting an example in customer relations, selling, and cross-selling.
• Supervise designated staff, impacting decisions on employment, performance ratings, promotions, salary, transfers, and termination.
• Resolve routine personnel problems.
• Perform branch operational responsibilities, including vault and cash management.
• Potentially supervise a staff of tellers, typically in branches with 5+ teller FTEs.
• Perform other duties as assigned.

Requirements

• Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function.
• Demonstrated leadership skills.
• High School diploma or equivalent.
• Cash handling, sales, and customer service experience; previous banking experience preferred.
• Good interpersonal and computer skills.
• Ability to read, write, speak, and understand English.

Training

• The SouthState Way
• New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign
• Additional training may be required based on experience.

Physical Demands

• Ability to lift up to 50 pounds.
• Ability to stand and/or sit for long periods of time.
• Ability to effectively access and interpret information on computer screens, documents, reports, and cash denominations.
• Ability to identify customers.

Work Environment

• Position is typically in an open lobby area with an individual workstation.
• Located inside a cooled and heated facility.
• Travel may be required.

Work Location: 820 Dixie St, Carrollton, Georgia 30117