Head Teller

About the role

As Head Teller, you'll provide leadership on the Teller line by troubleshooting questions, giving guidance, delivering on-the-spot and structured coaching, and ensuring operational excellence, while providing a WOW experience to our members. As part of the branch leadership team, you'll get to grow and demonstrate your operational expertise and leadership ability in this dynamic role.

Responsibilities

• Provide exceptional, WOW service to internal and external members
• Perform Teller function, as required, during peak hours with accurate and professional delivery of service and balancing of assigned cash drawer
• Answer member questions regarding products and services and assist with problem resolution
• Identify non-negotiable/fraudulent checks to avoid losses for the member and the credit union
• Assist staff with balancing cash drawers and posting errors
• Provide guidance and training to Tellers on operating procedures, monitor regulatory and compliance changes
• Schedule to ensure the teller line is adequately staffed according to volume demands to provide WOW member service
• Conduct regular huddles with key updates, new policies and procedures, and key goals for the branch
• Ensure compliance with regulations and company policy

Qualifications

• Associate's Degree in banking, finance, business management, or another related field
• Three or more years of Teller and/or financial services experience, including prior supervisory experience
• Exceptional verbal and written communication skills, strong time management, and organizational skills
• Familiarity with Microsoft office suite and web-based software packages
• The ability to work hard, find solutions, and have fun
• Passion for providing outstanding service to our members - internal and external

Schedule

We are open in the drive-up from 7 a.m. to 6 p.m. Monday through Friday, and open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the drive-up from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.