Head Teller

About the role

The role involves operating a customer service window to provide exceptional customer service, resolving issues, and suggesting solutions. It also includes providing technical direction and training for other representatives.

Responsibilities

• Establishing accuracy and balancing skills with maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Using Bank’s Computer Systems and knowledge of S&T policies and procedures to operate a customer service window efficiently and accurately.
• Utilizing computer systems to identify customers, verify transactions, and protect the bank from fraud.
• Accepting checks for cashing, identifying customers, verifying endorsements and balances, and referring customers to branch management for authorization.
• Processing deposits and withdrawals and performing related duties.
• Providing additional customer services, such as bank money orders and other services.
• Accepting various loan payments or other types of payments.
• Balancing cash window daily.
• Ensuring completion of ATM balancing & settlements and Vault balancing daily.
• Ensuring satisfactory Operation Assessment Readiness audit.
• Demonstrating knowledge of Consumer Bank Customer Service Standards and providing exceptional customer service as measured by Avannis surveys.
• Working directly with and supporting branch leadership, contributing to branch goals and sales/service standards.
• Executing professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values, and core drivers.
• Using the Sales & Service Opportunity tool to track customer introductions.
• Identifying customer needs and promoting the bank's services, answering questions, and directing customers to other branch team members for specialized products, solutions, and services.
• Processing night deposits, mail deposits, and safe deposit admittance as needed.
• Maintaining branch and business line reports, reconciliations, and logs.
• Supporting branch operations, including keeping departments like Wealth Management, Mortgage, and Business Banking balanced and compliant.
• Maintaining a good working relationship with bank employees in other departments.
• Attending and completing training as needed.

Requirements

Requires a high school diploma or equivalent, plus specialized training or a two-year degree. Two to five years of general and specialized experience, specifically having the knowledge to prepare balance reports. Successful completion of the retail training program is required.

Physical Demands

• Operating a keypad device: 70% of the day.
• Operating electronic equipment: 10% of the day.
• Operating office equipment: 10% of the day.
• Standing: 2 hours per day in a straight position.
• Sitting: 5 hours per day in a leaning position.
• Routinely lifting up to 10 lbs., 2 times per day.
• Maximum lift: 20 lbs., one time per day.
• Able to occasionally lift and/or move up to 50 lbs.
• Uses manual dexterity skills for typing and data entry up to 40% of the business day.
• Specific vision requirements include close vision of 18”-20” for computer work.

Benefits

N/A

Pay

$16.50 - $24.82

Schedule

N/A