Head of Welfare and Student Finance

About the Role

This role is offered on a full time, permanent basis. Capital City College is seeking a highly experienced and strategic Head of Welfare & Student Finance to lead welfare, Looked After Children (LAC) and financial support services across the college. This is a senior leadership role, requiring an individual who is already operating at Head-of level (or equivalent) and is confident leading through others, shaping strategy and driving organisational impact.

Responsibilities

• Provide strategic oversight and direction across three critical areas: student finance, welfare and student support, and provision for looked after and care-experienced learners.
• Set the vision, lead service development, and ensure these areas deliver high-quality, inclusive and outcome-focused support for a diverse student population.
• Lead on strategic planning, performance management and continuous improvement, ensuring services are aligned to organisational priorities and regulatory requirements.
• Oversee bursaries and hardship funding, manage significant budgets, and ensure services are compliant, transparent and student-centred.
• Act as the Designated Staff member for care-experienced learners, driving effective multi-agency partnerships and embedding robust, joined-up support systems that remove barriers to learning and promote success.

About the Team

You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued. You will be joining a dynamic and supportive team of 8 colleagues who are committed to excellence, with a strong collaborative culture focused on sharing best practice and driving innovation.

About You

We are looking for a credible senior leader with the experience and confidence to operate at a strategic level. You should bring:

• Proven experience in a Head of Service (or equivalent senior leadership) role, with responsibility for setting strategy and leading through others.
• A strong track record of leading and improving student support, welfare, or learner services within education or a comparable complex organisation.
• Demonstrable experience of strategic planning, service transformation and performance management.
• Strong financial acumen, with experience of managing budgets, bursaries or funding streams and using data to inform decision-making.
• Excellent communication, influencing and stakeholder management skills, including experience of working across organisational boundaries and with external partners.
• In-depth understanding of learner finance, bursaries and financial support systems, including relevant statutory guidance.

About Us

Capital City College (CCC), one of the UK’s largest FE colleges in London. This influential group supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

Benefits

• Membership of the Local Government Pension Scheme
• Access to TELLUS – our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest-free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days which can be used for your professional development

Our Commitment to Equality and Safeguarding

We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone. CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check — with some positions requiring an Enhanced Disclosure.

Our Values

To create a future that’s uniquely yours. As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real-world success. Studying at our campuses isn’t just about good grades. It’s being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong. As teachers and staff, we’re all driven by you – getting to know you, helping you feel valued and giving you hands-on support every step of the way. Whether you’re a creative spirit, a tech whiz, or a business mastermind, together we’ll create a future that’s uniquely yours.