Welfare & Student Finance Manager

About The Role

This role is offered on a full-time, permanent basis. The Welfare & Student Finance Manager (Advice & Guidance Lead) is responsible for leading the delivery of high-quality, impartial welfare advice, guidance, and financial support services across the College. The postholder will ensure learners, particularly those who are vulnerable, care-experienced, estranged, or facing financial hardship, can access timely support that promotes participation, achievement, wellbeing, and progression. The postholder will lead the operational management of Welfare & Student Finance Teams within assigned centres, whilst contributing strategically to the development of welfare, financial support, and learner support services across the College.

About The Team

You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you'll help create a positive and inclusive environment where everyone feels valued. You will be joining a dynamic and supportive team of colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches. You will also line manage a team of Welfare Advisers, supporting their professional growth and contributing to the overall success of the department.

About You

We are seeking an experienced and passionate Welfare & Student Finance Manager to lead the delivery of welfare advice, guidance and financial support services across the College. You will manage a team of Welfare Advisers, oversee support for vulnerable and care-experienced learners, and ensure learners can access the financial, practical and wellbeing support they need to succeed. Working closely with internal and external partners, you will play a key role in removing barriers to learning and improving learner outcomes.

The successful candidate will have experience of:

• Managing student support services
• Supporting vulnerable learners
• Working collaboratively with external agencies

Knowledge of bursary funding, learner support schemes and safeguarding practices within Further Education is desirable. This is an excellent opportunity to make a meaningful impact on learners' lives while leading a dedicated and committed team.

About Us

Capital City College (CCC), one of the UK's largest FE colleges, supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

Benefits

• Membership of the Local Government Pension Scheme
• Access to TELLUS – our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest-free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days which can be used for your professional development

Our Values

• Real-life learning: Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.
• Connected community: Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.
• Expanded horizons: Innovating and inspiring, we help you become and achieve more than you thought was possible.