Head of US Operations

About the team

SumUp's US Operations team is the engine behind how merchants get live, stay active, and grow with our products. From onboarding and customer experience to risk, logistics, and retention, this team touches every part of the merchant journey — and the work directly shapes whether small businesses succeed with SumUp.

What you'll do

• Lead end-to-end operations across onboarding, customer experience, merchant retention, risk and fraud, logistics, and supply chain — setting priorities, driving execution, and owning key performance metrics.
• Partner closely with Product, Engineering, and Sales to identify and remove the highest-impact friction points across the merchant journey, from installation through to activation and long-term use.
• Represent US Operations within the Global Ops and Americas team, managing shared resources across geographies and ensuring the US is well-integrated into the broader SumUp organization.
• Lead cross-functional programmes including Salesforce transformation, process redesign, and automation initiatives that improve efficiency and merchant experience.
• Translate data into action — using KPIs such as activation rates, churn, service levels, onboarding speed, and chargebacks to drive clear, prioritised initiatives across teams.

Why you should join SumUp

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Boulder office.
• Enrolment onto our Virtual Stock Option program: you will own a stake in SumUp's future success.
• Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, quarterly Wellness Days, and special leaves.
• Tremendous health and medical coverage plus life insurance.
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• Financial security: 401(k) retirement scheme with SumUp matching (100% on first 1%, 50% on 2–6%).
• Break4me: 1-month sabbatical after 3 years of service.
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.

Compensation

Base Salary range for this position is $205,000 - $225,000
Stock Option Plan participation
Cash compensation will be finalized based on the candidate’s experience and location.

About SumUp

Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.