Head of Revenue Operations & AI

About the role

We're looking for a transformational leader who can use AI to help our teams work smarter and faster, so they can spend more time building real relationships with the independent retailers and brands at the heart of our mission.

This isn't a traditional Revenue Operations role. Faire has already embraced an AI-first future. We have active initiatives underway, dedicated resources, and strong momentum. We're looking for a leader who can accelerate that journey, rethink what’s possible in today’s world, and help redefine how our Sales and Success teams operate internally and with customers. If you are someone who values moving fast, iteration over perfection, and trialing new ideas, you’ll fit right in.

Responsibilities

• Own the GTM Strategy & Execution
• Set the strategy, goals, and territory design across our sales and success teams - including how we set targets, prioritize accounts, and allocate resources across motions
• Own forecasting accuracy and pipeline diagnostics, and build the data and metric standards that the revenue function reports against
• Translate business strategy into GTM priorities; make tradeoffs visible and keep the org focused on the highest-leverage work
• Lead the AI Roadmap for Revenue
• Define and evolve the AI vision and roadmap for the revenue org - always anchored to business outcomes
• Decide where AI and automation belong in how we operate and analyze performance, and where human judgment is required, and build the review processes that make AI output reliable enough to act on
• Evaluate, build, and validate solutions and tools; this role is hands-on and leading from the front on AI building
• Measure what actually moved: rep time saved, conversion lift, pipeline quality
• Drive Enablement and Adoption
• Own the enablement function for the revenue org - translating strategy, tools, new processes and sales skills into how reps and managers actually operate day to day
• Drive adoption and behavior change when new tools, processes, or AI workflows roll out; building something nobody uses isn't a win
• Build and Develop the Team
• Hire, coach, and develop a high-performing team with clear ownership, accountability, and career paths
• Foster a culture of experimentation, high standards, and the willingness to call things that aren't working

Qualifications

• 10+ years of experience in GTM Operations, Revenue Operations, Strategy & Operations, Business Operations, Management Consulting, or related fields
• Experience using AI tools and workflows to drive measurable improvements in team productivity or business outcomes
• Experience building and leading high-performing teams
• Strong analytical and operational skills
• Experience in high-growth technology companies preferred