Head of Retail

Location: Anywhere in Bangladesh | Full-time

About the role

The Head of Retail will lead and manage the company’s nationwide retail business, ensuring sustainable sales growth, operational excellence, and exceptional customer experience across all retail outlets. This role involves developing retail strategies, expanding the retail network, improving store profitability, driving sales performance, managing retail operations, and leading high-performing retail teams. The Head of Retail will collaborate with cross-functional departments to achieve business objectives while maintaining high standards of retail execution and brand representation.

Responsibilities

• Retail Business Strategy & Growth
  • Develop and implement comprehensive retail business strategies to achieve revenue, profitability, and market share objectives.
  • Lead the overall retail business across all company-owned and partner retail outlets.
  • Monitor market trends, consumer behavior, competitor activities, and emerging technologies to identify growth opportunities.
  • Ensure the successful execution of company sales strategies across all retail channels.
• Retail Operations Management
  • Oversee day-to-day retail operations to ensure smooth and efficient business execution.
  • Establish and maintain standardized retail operating procedures across all stores.
  • Ensure optimum inventory management, stock availability, and product merchandising.
  • Monitor store compliance with company policies, operational standards, and visual merchandising guidelines.
  • Improve operational efficiency while controlling retail operating costs.
  • Ensure high standards of store presentation, cleanliness, security, and customer service.
• Sales Performance & Revenue Management
  • Develop annual, quarterly, and monthly retail sales plans and budgets.
  • Monitor sales performance against targets and implement corrective action plans where required.
  • Analyze retail sales data, customer buying patterns, and product performance to maximize revenue.
  • Ensure achievement of sales, profitability, and productivity targets across all retail locations.
• Customer Experience & Brand Excellence
  • Develop customer-centric retail strategies to enhance overall shopping experience.
  • Ensure consistent delivery of excellent customer service across all retail stores.
  • Monitor customer feedback and implement continuous improvement initiatives.

Requirements

• Experience: 10-15 years in retail management or related roles.
• Education: Degree in Marketing, Business Administration, or a related field.
• Skills:
  • Retail operations and management
  • Sales management and coaching
  • Senior executive leadership
  • Retail industry knowledge
  • Strategic planning and execution