Head of Product (Enterprise SaaS)

Product Organization

The Head of Product will lead and grow the product management organization and work closely with Engineering, Design, and company leadership to scale TicketManager’s SaaS platform and product portfolio.

This includes building a high-performing product management team, establishing strong product practices, and ensuring the organization consistently delivers meaningful customer and business outcomes.

Responsibilities

• Product Strategy & Vision
• Define and communicate the product vision and roadmap aligned with TicketManager’s company strategy
• Identify opportunities for new products, platform capabilities, and market expansion
• Translate strategic opportunities into product concepts, capabilities, and offerings
• Prioritize initiatives that drive customer value, product adoption, and competitive differentiation
• Identify opportunities to leverage data, automation, and AI to enhance the customer experience and expand platform capabilities
• Product Leadership
• Build, lead, and develop a high-performing product management team
• Recruit, mentor, and grow product managers while establishing clear accountability and ownership
• Drive strong product management practices including product discovery, roadmap planning, prioritization, and delivery
• Foster a culture of ownership, customer focus, and continuous improvement across the product organization
• Product Development & Delivery
• Own the definition of product requirements and ensure clear articulation of capabilities and user value
• Partner closely with Engineering and Design to deliver high-quality product capabilities
• Collaborate with Engineering leadership on roadmap prioritization and delivery sequencing
• Lead cross-functional planning and execution using agile development methodologies
• Ensure roadmap priorities align with strategic goals, customer needs, and platform scalability
• Commercialization & Go-to-Market
• Identify opportunities for product-led revenue expansion and new capabilities that increase customer value
• Partner with Product Marketing, Sales, and Marketing on packaging, positioning, and monetization strategies
• Define new offerings and capabilities that expand TicketManager’s value proposition
• Lead the launch of new capabilities from concept through market adoption
• Support strong product adoption and product-led expansion opportunities across the customer base
• Customer & Market Alignment
• Engage directly with customers and prospects to understand evolving needs and opportunities
• Use customer insights, product analytics, and market data to guide product investment decisions
• Ensure the product roadmap supports enterprise customer requirements and platform scale
• Maintain strong alignment between product strategy, customer needs, and business growth objectives
• Product Performance Metrics
• Success in this role is measured through meaningful product outcomes and team development, including:
• Growth in product adoption, engagement, and customer satisfaction
• Product-driven revenue expansion and contribution to net revenue retention
• Successful launch and commercialization of new products or capabilities
• Delivery of key roadmap milestones and strategic initiatives
• Development of a high-performing product management organization capable of sustained innovation