Head of Product (Enterprise SaaS)

About the Company

Live events—concerts, sporting events, and festivals—create memorable lifelong experiences with clients, prospects, partners, friends, and family, driving real business impact. Companies spend over $600 billion annually on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable.

Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We partner with iconic teams and venues like the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with over 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager

At TicketManager, you’ll help build technology that brings people together through live experiences while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.

About the Role

The Head of Product is responsible for defining and executing the product strategy and roadmap for TicketManager’s SaaS platform. This leader translates company strategy, customer needs, and market opportunities into products and capabilities that drive customer value, revenue growth, and competitive differentiation. The role owns the full product lifecycle—from identifying strategic opportunities and defining new capabilities to launching and driving adoption in the market. The Head of Product ensures the platform evolves to support enterprise customers while enabling continued innovation and growth.

This role works closely with Engineering, Sales, Customer Success, Account Services, and Marketing to align product development with business priorities and customer needs, while building and developing a strong product organization capable of consistent innovation and execution. The Head of Product will shape the future of TicketManager’s platform and play a critical role in the company’s next phase of growth.

Product Organization

The Head of Product will lead and grow the product management organization, working closely with Engineering, Design, and company leadership to scale TicketManager’s SaaS platform and product portfolio. This includes building a high-performing product management team, establishing strong product practices, and ensuring the organization consistently delivers meaningful customer and business outcomes.

Responsibilities

• Product Strategy & Vision
  • Define and communicate the product vision and roadmap aligned with TicketManager’s company strategy
  • Identify opportunities for new products, platform capabilities, and market expansion
  • Translate strategic opportunities into product concepts, capabilities, and offerings
  • Prioritize initiatives that drive customer value, product adoption, and competitive differentiation
  • Identify opportunities to leverage data, automation, and AI to enhance the customer experience and expand platform capabilities
• Product Leadership
  • Build, lead, and develop a high-performing product management team
  • Recruit, mentor, and grow product managers while establishing clear accountability and ownership
  • Drive strong product management practices including product discovery, roadmap planning, prioritization, and delivery
  • Foster a culture of ownership, customer focus, and continuous improvement across the product organization
• Product Development & Delivery
  • Own the definition of product requirements and ensure clear articulation of capabilities and user value
  • Partner closely with Engineering and Design to deliver high-quality product capabilities
  • Collaborate with Engineering leadership on roadmap prioritization and delivery sequencing
  • Lead cross-functional planning and execution using agile development methodologies
  • Ensure roadmap priorities align with strategic goals, customer needs, and platform scalability
• Commercialization & Go-to-Market
  • Identify opportunities for product-led revenue expansion and new capabilities that increase customer value
  • Partner with Product Marketing, Sales, and Marketing on packaging, positioning, and monetization strategies
  • Define new offerings and capabilities that expand TicketManager’s value proposition
  • Lead the launch of new capabilities from concept through market adoption
  • Support strong product adoption and product-led expansion opportunities across the customer base
• Customer & Market Alignment
  • Engage directly with customers and prospects to understand evolving needs and opportunities
  • Use customer insights, product analytics, and market data to guide product investment decisions
  • Ensure the product roadmap supports enterprise customer requirements and platform scale
  • Maintain strong alignment between product strategy, customer needs, and business growth objectives
• Product Performance Metrics

  Success in this role is measured through meaningful product outcomes and team development, including:

  • Growth in product adoption, engagement, and customer satisfaction
  • Product-driven revenue expansion and contribution to net revenue retention
  • Successful launch and commercialization of new products or capabilities
  • Delivery of key roadmap milestones and strategic initiatives
  • Development of a high-performing product management organization capable of sustained innovation

Requirements

• Bachelor’s degree required (Computer Science, Engineering, Business, or related field preferred)
• 10–15 years of experience in product management or product leadership within a SaaS or enterprise software company
• 3–5+ years leading product teams and managing product managers
• Proven experience defining product strategy and delivering SaaS product roadmaps
• Experience launching new products or capabilities and bringing them successfully to market
• Strong cross-functional experience working with Engineering, Sales, Marketing, and customer-facing teams
• Ability to translate business objectives into product strategy and execution
• Strong understanding of SaaS product development and agile methodologies
• Experience collaborating on product packaging, positioning, and monetization strategies
• Data-driven decision making with strong product analytics and KPI management
• Strong communication and leadership skills with the ability to influence across teams
• Understanding of enterprise B2B software customers and buying dynamics

Benefits

• Retirement: 401(k) with company match
• Health Benefits: Medical, dental, vision, and chiropractic coverage
• Time Off: Unlimited PTO
• Events: Quarterly live event credits, monthly happy hours, and volunteering opportunities
• Perks: Fun, collaborative in-office culture at HQ with catered lunches and big-company perks with the autonomy of a high-growth startup
• Recognition: Inc. 5000 fastest-growing private company (six years in a row), Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal; 4.5/5 Glassdoor rating

Pay

Compensation: $175,000 to $200,000 base salary with bonus eligibility.

Schedule

This is an in-office role based in Calabasas, CA (HQ) or New York, NY, with work expectations of Monday through Friday.