Head of Product

About the role

Applause helps some of the world’s leading organizations understand how their products perform in the real world. Our advantage comes from combining intelligent automation with a global community of testers, providing coverage across an unmatched range of locations, devices, abilities, languages, skills, and expertise. We are looking for a Head of Product to own the product management practice at Applause and turn company vision into clear priorities, focused roadmaps, and products that create measurable customer and business value. This is a hands-on, player-coach role. You will lead and develop a team of Product Managers while also serving as the Product Manager for our QA Automation Platform team, one of the company’s most important areas of investment.

Responsibilities

• Translate company vision and strategy into clear investment decisions and roadmaps.
• Own and strengthen the product management practice across Applause, establishing clear expectations and effective approaches to discovery, prioritization, planning, launch, and measurement for a small team of Product Managers.
• Serve as the Product Manager for our QA Automation Platform team, owning discovery, roadmap, priorities, launch, adoption, measurement, and iteration.
• Build a strong understanding of our customers, opportunity, and competition to identify opportunities, anticipate risks, and inform company and product decisions.
• Partner with the CTO, Sales, Marketing, Delivery, and other customer-facing teams on pricing and packaging, positioning, launches, enablement, and adoption.
• Establish meaningful product metrics and feedback loops to measure adoption, customer value, and business impact and guide future decisions.
• Partner closely with Engineering leadership to sequence investments, manage tradeoffs, and guide execution.

Requirements

• 8+ years of product management experience, including at least 3 years leading Product Managers and demonstrated experience building or strengthening a product management practice.
• Experience leading Product Managers in collaborative, cross-functional environments. Ability to coach others, create clarity from ambiguity, and help teams move from broad direction to concrete product decisions and shipped work.
• Comfortable operating as both a product leader and a hands-on Product Manager. Ability to strengthen practices across the organization while still going deep enough to lead discovery and drive a critical product area from idea through adoption and iteration.
• Customer-centered, technically curious, commercially aware, and pragmatic. Understanding of how customer needs, market dynamics, competitive positioning, pricing, and go-to-market decisions connect to what gets built.
• Ability to know when more evidence will improve a decision and when it is time to make a thoughtful bet. Understanding that shipping is only part of the job and knowing how to use adoption, customer feedback, and product performance to guide iteration and future investment.
• Fluent in the AI landscape and energized by what it unlocks, while being clear-eyed about where human judgment, context, access, and lived experience remain essential.

Benefits

• Flexible work environment with top talent from across the globe.
• Collaborate with an international team of 450+ passionate, talented co-workers.
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands.
• Learn and grow through structured onboarding, in-house knowledge sessions, and access to thousands of virtual courses available on demand.
• Incorporate AI and other exciting technologies into your work to help prioritize and boost productivity.
• Supportive culture that emphasizes teamwork, innovation, and transparency.
• Opportunities for career advancement.

Pay

The salary range for this position is $175,000 - $200,000.

Core Values

• Be Accountable: You love to take ownership and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective, and more efficient.