Head of Product

About Great Question

Great Question is the all-in-one AI customer research platform for understanding your customers. Our platform enables teams to recruit participants, run research, and share insights – all in one place. Backed by world-class investors and trusted by industry-leading teams like Gusto, Experian, Canva, and Brex, we’re building the future of customer research.

We believe AI is a multiplier for creativity, speed, and scale. Everyone on the team is encouraged to lean into AI, not just to be more efficient, but to push boundaries and unlock new possibilities. Whether you’re writing, designing, coding, or analyzing, we expect you to explore how AI can elevate your craft. Our culture is built on high trust, high agency, and high emotional intelligence. If you’re looking for a place where your voice matters, where work is fun, and where you're empowered to do your best - join us in redefining user research.

About the Role

You are an experienced, hands-on Head of Product who owns product and design end-to-end and is as comfortable in a customer call as in a pull request. You'll lead a small, senior team of two excellent PMs and a design lead, partner closely with a hands-on founding team and engineering, and bring structure to chaos and a spine to the hard calls. We want someone who can run the function like a clock, is willing to get in the weeds on customer needs, or debate strategy with the founders or engineering teams to get to the best outcome. You are a rock-solid operator grounded in reality, competition, and the customer—not a pure strategist who orchestrates.

Responsibilities

• Turn a dozen competing customer demands into a coherent set of bets, deciding what we don’t do as clearly as what we do.
• Ensure predictable, quality delivery: "we ship what we commit, on time, at quality, at an increasing pace."
• Build AI into the product and into how the team works, prioritizing signal over slop.
• Coach and lead two PMs and a design lead, raising the craft bar and growing the team.
• Own crisp decision rights with the founding team and maintain a clear line to GTM on what’s coming and when.

Qualifications

You'll thrive here if you:

• Bias hard to action and "prioritize finishing." You close open loops and ship at pace without dropping quality.
• Are genuinely AI-native. You use AI as part of how you think, build, and operate, and know where it creates leverage versus noise or risk.
• Think in structured bets and make decisions. You bring a framework, write things down, and are willing to be wrong and move.
• Are relentlessly close to customers, with a real system for separating signal from noise.
• Are technical enough to be dangerous: read the codebase, wire up tooling, ship small fixes, and hold a credible line on tech-debt versus velocity.
• Communicate with unusual clarity. Your writing makes decisions obvious across time zones.
• Partner with founders without deferring to them. You challenge assumptions, make recommendations, and commit fully once the call is made.
• Have led product at a growth-stage software company (research, data, or dev-tools adjacent is a bonus).

Benefits

• A culture of customer obsession and curiosity
• Opportunity to shape and scale a critical business function
• Remote-first culture with high trust and high autonomy
• Annual team retreats and virtual events
• Opportunity to work on cutting-edge AI integrations that matter
• Competitive compensation & equity
• Generous PTO, health benefits, and learning stipend