Head of Product
Role Summary
Are you a hands-on product leader with a passion for building consumer-grade patient experiences that power growth? AdvancedMD is seeking an experienced Head of Product, Patient Experience to define and drive our patient-facing product portfolio end to end.
Essential Job Duties
Own product strategy, execution, and roadmap prioritization for the Patient Experience portfolio
Lead PM and UX teams accountable for patient experience, patient payment, cashpay, and SMB business experience product lines
Own the entire idea-to-ship lifecycle — from discovery and problem framing through implementation-ready requirements — across Patient Experience, Patient Payment, Online Scheduling, and Rooming and Scheduling
Build outcomes-based roadmaps organized around business and customer outcomes, not feature lists, with clear KPI ownership per initiative
Drive KPI-driven feature selection, using data and evidence rather than opinion to decide what gets built and in what order
Hire, coach, and work alongside a small, senior TPM/UX team day to day, rather than delegating and checking in
Partner closely with Product Marketing on positioning, launch readiness, and go-to-market sequencing for Patient Experience releases
Collaborate with Engineering leadership (including the VP, AI/Software Engineering — Patient Experience) and the broader AMD organization to keep the portfolio aligned to company strategy
Qualifications
Background in retail, B2C, or patient/consumer experience software, having built product for high-volume, consumer-facing workflows rather than internal tools only
Extensive, hands-on experience in journey mapping, client discovery, and patient-experience workflow orchestration
Fluency in AI-assisted development tools (Claude, Cursor, Devin, etc.) and strong engineering concepts; past engineering background preferred
Prior experience delivering patient journey orchestrators, coordinated communication orchestration, and voice-AI-based call center experience is required
Deep, practiced fluency in Marty Cagan / empowered product team principles — product discovery, the four risks (value, usability, feasibility, business viability), and product vs. project team dynamics
Track record leading a small TPM/UX team directly, with a strong personal hand in discovery and requirements rather than a delegate-and-review style
Hands-on experience with client discovery, writing Epics, managing portfolio P&L, and owning cost-to-revenue optimization
Past hands-on background in Data Science, Data Engineering, or Analytics preferred — comfortable working directly with data to validate opportunities and define KPIs, not just consuming dashboards
Must clear the CCAT exam
Ability to build and defend outcomes-based roadmaps and defend prioritization decisions with evidence
What Will Make us LOVE You
Hands-On Discovery & Execution – Personally runs discovery conversations and writes requirements rather than only directing others to do so
Evidence-Based Prioritization – Comfortable saying no to stakeholders and defending roadmap decisions with data, in the Cagan/Doshi tradition
Team Leadership by Example – Leads a small team by working alongside them day to day, not by adding process layers
Technical & AI Fluency – Deep understanding of LLM models, AWS, engineering, and architecture, plus fluency with AI-assisted development tools
Cross-Functional Partnership – Skilled at partnering with Engineering, Product Marketing, and executive stakeholders to keep the portfolio aligned to company strategy
About AdvancedMD
AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice.
With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device.
AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.