Head of P&S and Options BPO Operations (Hybrid)

For our client, a leader in the Finance & Insurance space, we are seeking a Head of P&S and Options BPO Operations (hybrid) to join their team. This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Location: Newark, NJ – US-based candidates only, no visa sponsorship available.

Responsibilities

• Provide strategic leadership for Global Trade Support Operations, ensuring compliance and operational excellence across multiple markets
• Direct and manage Options Expiration processing activities, ensuring timely settlement during all significant expiration events
• Oversee Global Securities Lending Operations, maintaining efficient processes in both domestic and international contexts
• Develop and enhance the Operational Risk Framework, implementing effective controls and monitoring risk indicators
• Build strong client relationships and identify opportunities to improve services and satisfaction
• Analyze workforce needs and productivity to optimize resource allocation and implement best practices
• Collaborate cross-functionally with teams like Technology and Compliance to drive strategic initiatives and operational improvements

Qualifications

• Extensive experience leading global trade support and securities operations, including P&S, Options, and Stock Loan management
• Deep knowledge of operational processes within Equity, Fixed Income, Options, and Securities Lending markets
• Strong understanding of operational risk management, regulatory requirements, and industry best practices
• Proven ability to develop high-performing teams and manage global operations effectively
• Demonstrated capability in enhancing operational efficiency through technology and process redesign
• Excellent client relationship management and communication skills with strong stakeholder engagement capabilities
• Robust analytical, strategic planning, and problem-solving skills focused on operational excellence

Pay

$200,000 – $225,000 annually

Benefits

• Comprehensive benefit offerings including health, retirement, and paid time off
• Bonus eligibility based on performance
• Opportunity for professional growth and development within the organization