Head of Operations, Courts

Responsibilities

• Own the overall success of the Courts Business Unit, including profitability, revenue growth, customer satisfaction, and operational performance.
• Develop and execute the Business Unit strategy in partnership with the CEO, ensuring alignment with the company’s vision and strategic priorities.
• Lead and coordinate the Product, Customer Lifecycle, and Customer Growth Scrum teams to achieve shared Business Unit objectives.
• Drive continuous improvement across the Business Unit by increasing operational efficiency, simplifying processes, and expanding product-led implementations.
• Influence product strategy and roadmap priorities based on customer needs, market trends, and business objectives.
• Establish Business Unit priorities and make cross-functional tradeoff decisions to maximize customer value and business performance.
• Monitor Business Unit financial and operational metrics, identify opportunities for improvement, and implement actions to increase profitability and growth.
• Build strong executive relationships with customers and serve as the executive sponsor for strategic accounts and initiatives.
• Partner with Sales and Marketing to grow the business, increase market adoption, and expand customer relationships.
• Ensure the successful delivery of implementations, support services, and customer success outcomes by fostering collaboration across the Business Unit.
• Represent the Courts Business Unit with customers, industry organizations, conferences, and strategic partners.
• Foster a culture of accountability, collaboration, innovation, continuous improvement, and customer focus throughout the Business Unit.
• Lead the Business Unit with increasing autonomy while partnering closely with the CEO through regular business reviews and strategic planning.

Requirements

• Bachelor’s degree in Business, Public Administration, Engineering, Information Systems, or a related field.
• An MBA or equivalent business leadership experience is preferred.
• Progressive leadership experience in enterprise software, justice technology, government technology, public sector technology, or a related industry.
• Demonstrated success leading a business, business unit, major product line, or cross-functional organization with responsibility for business performance and growth is a huge plus.
• Experience developing and executing business strategy while balancing customer needs, operational excellence, and financial performance.
• Prowess in leading and influencing cross-functional teams in a collaborative, Agile environment.
• Strong business and financial acumen, with experience managing budgets, profitability, resource allocation, and operational performance.
• Experience working directly with executive customers and building trusted relationships with senior government or public sector leaders is preferred.
• Knowledge of court operations, judicial workflows, or the justice market is strongly preferred.
• Exceptional leadership, communication, negotiation, and decision-making skills, with the ability to align diverse stakeholders around common business objectives.
• A track record of driving organizational change, continuous improvement, and measurable business results.

Benefits

• Competitive compensation
• Quality medical, dental, and vision coverage
• Competitive paid time off as well as paid holiday time
• 401(k) retirement (US) and GRRSP (CDN) programs
• Annual professional development funds - $1,500 USD annual per employee
• Book subscriptions with an extensive library in each office for personal and professional growth
• Flexible working hours which you can coordinate with your supervisor
• Ability for employees to work from a remote location (e.g., home) or office
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees
• Travel opportunities between Journal Technology offices and with clients