Director of Property Operations

Job Summary

The Director of Property Operations supports the organization in strategic operational improvement, serving as an extension of senior leadership.

About the Role

This role focuses on execution, ensuring operational, financial, and administrative functions are managed with accuracy and consistency.

Responsibilities

• KPI Reporting & Portfolio Performance
• Compile and deliver comprehensive KPI reporting packages for use by the RVP and President
• Track occupancy, make-ready %, delinquency, and NOI performance across the portfolio on a monthly and quarterly basis
• Flag underperforming properties and surface trends before they escalate to the RVP
• Maintain and continuously improve the performance scoring framework used for portfolio-wide evaluation
• Financial Oversight & Budgeting
• Assist in financial oversight
• Aid in the annual review and quality-control of property operating budgets prior to owner submission
• Conduct quarterly below-cost analysis reviews and track owner-level financial anomalies
• Property Onboarding & Offboarding
• Coordinate internal resources for property onboarding and offboarding
• Own and maintain the master onboarding/offboarding checklist and project timeline
• Serve as the primary project manager for new property takeovers, ensuring all departments are aligned and deadlines are met
• Assist Regional Managers with operational needs as required
• Due Diligence
• Participate in property due diligence inspections and lead post-inspection report creation
• Accompany leadership on due diligence site visits and document property condition findings
• Maintain a standardized due diligence report template and a property condition database to track findings over time
• Ensure due diligence outputs inform management proposal development and fee structure recommendations
• Education & Training
• Participate in the Education Committee as Property Operations Lead
• Own the property operations curriculum track, including new hire orientation content, SOP-based training, and system training (Entrata workflows, compliance basics)
• Help develop and update training materials for new policies, programs, and technology rollouts
• Partner with the RVP and other committee stakeholders to align training priorities with operational goals
• Technology & Program Implementation
• Research and help implement new property programs, products, and technologies
• Evaluate emerging property management tools, platforms, and vendor products on behalf of the RVP
• Serve as the operational liaison for technology pilots prior to company-wide rollout (e.g., leasing AI, billing platforms, automation tools)
• Coordinate with IT and regional operations staff to ensure smooth adoption of new systems
• SOPs & Compliance
• Support the RVP in drafting, updating, and distributing SOPs across property operations
• Conduct periodic SOP compliance spot-checks and maintain a compliance tracking log for RVP review
• Cookordination with the Compliance and Auditing function to ensure operational SOPs align with regulatory requirements
• New Business Development
• Assist the President in new business evaluation and management proposal development
• Conduct market surveys and competitive rent analysis for prospective properties and new business targets
• Create suggested rent schedules based on market data and property characteristics
• Create operating budgets and financial proformas for management proposals and ownership review

Requirements

• Minimum of 3 years in a Regional Manager or Senior Property Operations position
• Strong command of property management financial statements, budgeting, and proforma analysis
• Ability to synthesize portfolio-wide performance data into clear, actionable reporting
• Strong project management skills with the ability to coordinate across multiple departments and properties simultaneously
• Excellent written and oral communication skills; ability to produce owner-facing and lender-facing materials independently
• Ability to conduct market research, competitive analysis, and financial modeling for new business evaluation
• Proven ability to develop and execute comprehensive property transition plans covering staffing, technology migration, vendor onboarding, brand implementation, resident communication, and financial system integration
• Proficiency in NOI analysis, variance reporting, expense reconciliation, and operating expense benchmarking across a multi-asset portfolio
• Ability to build and maintain operational KPI dashboards; experience presenting data-driven performance narratives to executive leadership
• Comfort with technology evaluation and demonstrated ability to implement new tools into operational workflows

Qualifications

• Proficiency in Entrata and/or Yardi
• Direct experience supporting or managing leasing operations for Class A assets

Desired Skills & Experience

• Ability to build and maintain operational KPI dashboards; experience presenting data-driven performance narratives to executive leadership
• Comfort with technology evaluation and demonstrated ability to implement new tools into operational workflows

Compensation & Benefits

• $125,000 annual salary DOE
• Full benefits package including Medical, Dental, Vision, Life Insurance, and EAP
• PTO, Paid Holidays, and Floating Holiday
• 401(k) with employer match

Position Details

• Job Title: Director of Property Operations
• Department: Corporate Office
• Reports To: Regional Vice President
• Location: Las Vegas, Nevada
• FLSA Status: Exempt