Director of Operations - Property Management

About the role

We are seeking a Director of Operations to join our dynamic team at VPM. With over 1,000 units managed and expanding services including maintenance, construction, lawn care, cleaning, brokerage, and more, we are in a phase of growth and refinement. This position offers an opportunity to contribute to the strategic direction of a growing company.

Requirements

• Lead and manage the Property Management division and its teams
• Build and enforce Key Performance Indicators (KPIs) across departments
• Create structure, accountability, and workflow clarity
• Hire, train, retrain, and terminate team members as needed
• Issue performance plans and enforce company standards
• Run weekly operations meetings
• Oversee maintenance flow and vendor coordination
• Maintain work order timelines and completion quality
• Review financial reports and support budgeting for key clients
• Identify inefficiencies and implement improved systems
• Serve as the bridge between staff and ownership
• Maintain limited engagement and oversight across affiliated service divisions to ensure alignment and smooth integration with the Property Management division

The kind of leader who wins here

You are calm under pressure, direct, and consistent. You build order inside ambiguity and hold the standard without micromanaging. You are a strong fit if you have:

• 5+ years leading teams in operations, property management, or a high-volume environment
• Proven experience building KPIs, dashboards/scorecards, and accountability rhythms (weekly meetings, quarterly planning, etc.)
• Experience overseeing maintenance and vendor coordination
• The ability to make hard decisions (performance management, enforcing standards)
• Bilingual (English/Spanish) is a strong advantage, not required

Benefits

• Competitive Salary - $95,000 base + Performance Based Bonus tied to measurable operational outcomes ($100,000-$120,000K On Target Earnings)
• Real Impact - An entrepreneurial seat where your decisions move the business
• Growth Opportunity - An industry with real upside; exposure to real estate investing
• Strong Culture - Not corporate. Not slow. A team that cares about doing it right
• Northwest Indiana Roots - A community-connected company growing in a real market