Director of Property & Facilities Operations

Key Responsibilities

• Oversee property and facilities operations across all MOIC U.S. sites, ensuring each location meets brand, compliance, and safety standards.
• Build and implement company-wide systems for maintenance, vendor management, preventive programs, and emergency response.
• Lead and develop site-level Facilities Managers and manage external vendors, ensuring timely, cost-effective, and high-quality work.
• Partner with Construction and Production on new builds, renovations, and capital projects to ensure operational readiness and maintain design intent.
• Own property-level compliance: fire/life safety, health, permits, accessibility, insurance, and local regulatory standards in partnership with Legal and HR.
• Manage facility and property budgets, capital expenditure planning, and cost control across the portfolio.
• Oversee lease obligations, landlord relationships, and maintenance of key property documentation (permits, warranties, insurance certificates, etc.).
• Drive energy efficiency, sustainability, and waste reduction initiatives across all sites.
• Ensure business continuity plans, safety drills, and disaster recovery systems are in place and tested regularly.
• Champion operational excellence through consistent standards, audits, and reporting dashboards.

Requirements

• Bachelor’s degree required, preferably in Facilities Management, Engineering, Construction Management, Operations, or a related field.
• Minimum of 15 years of experience in facilities, property, or operations management within multi-site experiential, hospitality, or retail organizations.
• Facility Management Professional (FMP) certification from IFMA required (or equivalent facilities certification).
• Strong knowledge of building systems, maintenance programs, and compliance regulations.
• Experience managing construction handover and coordinating with contractors, landlords, and internal teams.
• Proven ability to design and scale processes across multiple locations.
• Financial fluency in capital planning, budgeting, and vendor cost control.
• Excellent written and verbal communication skills, with demonstrated experience representing the company professionally with landlords, regulators, vendors, and internal stakeholders.
• A bias for clarity, accountability, and high standards — equally comfortable in a boiler room or a boardroom.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

The salary range for this role is $130,000 - $160,000 USD dependent on experience, as well as an annual bonus and options.

Schedule

Note: Although this role is listed under multiple locations, it represents a single hire.

Qualifications

Note: Although this role is listed under multiple locations, it represents a single hire.

Skills

Note: Although this role is listed under multiple locations, it represents a single hire.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

The salary range for this role is $130,000 - $160,000 USD dependent on experience, as well as an annual bonus and options.

Schedule

Note: Although this role is listed under multiple locations, it represents a single hire.

Location

Note: Although this role is listed under multiple locations, it represents a single hire.