Director of Property & Facilities Operations

About the role

The Director of Property & Facilities Operations ensures every Museum of Ice Cream space across the U.S. is safe, compliant, efficient, and consistently magical. This leader owns all aspects of our physical environments, from new museum openings to the daily systems that keep them running. They build and scale the playbook that protects our brand standards, manages our assets, and enables our teams to deliver joy without disruption.

Key Responsibilities

• Oversee property and facilities operations across all MOIC U.S. sites, ensuring each location meets brand, compliance, and safety standards.
• Build and implement company-wide systems for maintenance, vendor management, preventive programs, and emergency response.
• Lead and develop site-level Facilities Managers and manage external vendors, ensuring timely, cost-effective, and high-quality work.
• Partner with Construction and Production on new builds, renovations, and capital projects to ensure operational readiness and maintain design intent.
• Own property-level compliance: fire/life safety, health, permits, accessibility, insurance, and local regulatory standards in partnership with Legal and HR.
• Manage facility and property budgets, capital expenditure planning, and cost control across the portfolio.
• Oversee lease obligations, landlord relationships, and maintenance of key property documentation (permits, warranties, insurance certificates, etc.).
• Drive energy efficiency, sustainability, and waste reduction initiatives across all sites.
• Ensure business continuity plans, safety drills, and disaster recovery systems are in place and tested regularly.
• Champion operational excellence through consistent standards, audits, and reporting dashboards.

Requirements

• Must Haves:
• Bachelor’s degree required, preferably in Facilities Management, Engineering, Construction Management, Operations, or a related field.
• Minimum of 15 years of experience in facilities, property, or operations management within multi-site experiential, hospitality, or retail organizations.
• Facility Management Professional (FMP) certification from IFMA required (or equivalent facilities certification).
• Strong knowledge of building systems, maintenance programs, and compliance regulations.
• Experience managing construction handover and coordinating with contractors, landlords, and internal teams.
• Proven ability to design and scale processes across multiple locations.
• Financial fluency in capital planning, budgeting, and vendor cost control.
• Excellent written and verbal communication skills, with demonstrated experience representing the company professionally with landlords, regulators, vendors, and internal stakeholders.
• A bias for clarity, accountability, and high standards — equally comfortable in a boiler room or a boardroom.
• Nice To Haves:
• Experience within theme parks, attractions, immersive experiences, and/or live shows (i.e. circuses) environments.
• Candidate located in either California, New York, or Florida.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Ability to advance within the organization

Pay

The salary range for this role is $130,000 - $160,000 USD dependent on experience, as well as an annual bonus and options.

Schedule

Note: Although this role is listed under multiple locations, it represents a single hire.