Head of Internal and Executive Communications Vice President

Job Responsibilities

Lead the internal and executive communications strategy for Marketing, bringing a modern, authentic voice to leadership messaging and employee engagement programs.
Design, produce, and execute Marketing’s global town halls and leadership forums end-to-end, including agenda development, content and visual storytelling, production, stakeholder alignment, and post-event measurement.
Serve as strategic communications counsel to the Chief Marketing Officer and Marketing leadership, crafting speeches, talking points, executive emails, video scripts, and Q&A.
Partner closely with the External Communications Vice President, Marketing and the broader Communications team to align internal narratives with external positioning across integrated marketing/communications campaigns.
Collaborate with internal Chase marketing support teams (social, brand/advertising, video, content), business leaders, and agency partners to tell a holistic story.
Establish measurement frameworks to track outcomes and demonstrate impact on engagement and understanding; use analytics to inform continuous improvement.
Oversee agency and vendor partners for event production, content creation, and distribution; ensure timelines, budgets, and deliverables are met.
Protect and enhance the reputation of the firm, both among employees and, in partnership with External Communications, externally, through clear, consistent, and timely communications.
Coverage of talent and influencer management teams when appropriate to amplify leadership messages and employee storytelling.
Support change, issues, and crisis communications with judgment, speed, and clear guidance.

Required Qualifications, Capabilities, And Skills

• 7 plus years of experience in communications/PR or marketing, with significant executive communications responsibilities
• Proven track record leading town halls/all-hands and executive forums, delivering compelling content, smooth logistics, and measurable engagement
• Exceptional writing and editing abilities, with a strong grasp of voice, clarity, and narrative flow for senior audiences
• Experience consulting directly with senior executives and subject matter experts; ability to coach leaders and prepare them for high-visibility moments
• Strong cross-functional collaboration skills, able to build relationships and make decisions with diverse teams (social, brand/advertising, video, content)
• Comfort using measurement tools to track and demonstrate results; data-informed approach to optimizing programs
• Excellent judgment, interpersonal skills, and professional presence; able to manage sensitive information and navigate complex situations
• Able to juggle multiple projects, maintain momentum, proactively identify roadblocks, and deliver quality work quickly, even under tight deadlines or outside standard hours; high degree of independence, energy, integrity, and respect for diverse perspectives; effective negotiation and persuasion abilities
• Talent for crafting engaging narratives and visual storytelling for internal audiences and leadership moments; confident presenter and facilitator, with strong executive presence
• Proactive, adaptable, and solutions-oriented, comfortable operating in a fast-paced environment with evolving priorities
• Passion for connecting employees to strategy, culture, and customer impact through clear, consistent communications