Head of Implementation

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs.

Responsibilities

• Develop and execute the client integration strategy, ensuring a smooth and scalable process for onboarding and integrating new clients.
• Lead and manage the client integration team, fostering a collaborative environment, providing mentorship, and ensuring excellence in execution.
• Collaborate with senior leadership to align client integration processes with company goals and growth objectives.
• Oversee all client integration projects, from initial scoping and discovery to full deployment and post-launch support.
• Work closely with clients to understand their technical needs and business requirements, translating these into effective integration solutions.
• Ensure timely and high-quality delivery of integration projects while maintaining strong communication with clients throughout the process.
• Work closely with product, engineering, and technical teams to ensure alignment between client requirements and platform capabilities.
• Collaborate with the sales and customer success teams to ensure smooth handoffs and proper support for clients during and after the integration process.
• Provide technical guidance and support to both internal teams and clients, ensuring the successful implementation of our payment solutions.
• Establish and enforce best practices for API usage, data handling, and payment processing integration.
• Stay up-to-date with industry standards, trends, and regulatory requirements, ensuring that integrations are secure, compliant, and reliable.
• Drive continuous improvement by identifying opportunities to enhance our integration processes, tools, and technologies.
• Foster long-term relationships with key clients by ensuring they have a seamless integration experience and are satisfied with the overall outcome.
• Act as the primary technical point of contact for client integrations, providing ongoing support, troubleshooting, and problem resolution as needed.
• Develop scalable integration frameworks that can be efficiently applied to a wide variety of client types and industries.
• Analyze integration data and feedback to continuously improve processes, identify bottlenecks, and streamline workflows.
• Monitor the effectiveness of integration projects and make adjustments as necessary to optimize results.

Requirements

• 8+ years of experience in client-facing roles involving payment integrations, API integrations, or technical consulting, with at least 3 years in a leadership position.
• Strong background in payment processing systems, APIs, and technical integrations in fintech or SaaS environments.
• Proven experience leading cross-functional teams and managing complex, high-stakes integration projects.
• Experience working directly with clients, particularly in a consultative or solution-based role, ensuring successful delivery and implementation.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (preferred).
• Certifications in payment systems, APIs, or relevant technologies are a plus.

Skills

• Deep understanding of payment gateways, APIs, and integration best practices.
• Experience with various payment methods, including credit/debit cards, ACH, mobile wallets, and international payment systems.
• Professional fluency in both English and Spanish required.
• Strong technical knowledge in areas such as API design, web services, and cloud technologies.
• Ability to manage multiple integration projects simultaneously, ensuring deadlines are met and quality is maintained.
• Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues during integration and post-launch.
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Proven leadership and team management experience, including mentoring, performance management, and developing talent.

Benefits

• Vacations and additional PTO 🏝️
• Remote work from anywhere 💻
• Economic support for health insurance, internet, and cell phone line 📱🌐
• Stock options 💸
• Learning and development platform 📚
• Multidisciplinary, diverse, and dynamic team 🧡
• Growth and career path 🚀

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace.