Head of Implementation

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time. We're growing 5x year over year with a small team in New York City; the people who join now will shape the product, the culture, and the company itself. If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you. The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role — you'll be the person who takes a signed contract and turns it into a live, thriving deployment. You'll work closely with customers, our product team, and our CS and sales teams to design scalable implementation processes from the ground up. The ideal candidate has managed complex enterprise rollouts — whether in consulting, B2B SaaS, at a CPG brand, or a similar environment — and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation. What You'll Do Onboarding & Deployment Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customersDesign and manage detailed project plans, timelines, and workstreams across multiple concurrent deploymentsConfigure and customize the Confido platform to match each customer's workflows, data structures, and operational requirementsDrive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments Customer Enablement Develop training programs, documentation, and onboarding materials that get users up to speed fastRun live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executivesMeasure and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption Process & Infrastructure Build the implementation playbook from the ground up — templates, checklists, escalation paths, and success criteriaEstablish implementation KPIs and reporting to give the business visibility into onboarding health and velocityIdentify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time Cross-Functional Collaboration Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements earlyHand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term successServe as a key feedback loop into Product, translating implementation friction into actionable roadmap input What We're Looking For 8+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcomeProven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelinesStrong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off trackTechnical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holdingExperience working with CPG, retail, or supply chain customers is a plus — but not a requirementBuilder mindset: you're energized by defining process where none exists and creating order out of ambiguityExcited to be in our NYC headquarters 5 days a week 🌴 Perks + Benefits Equity — own a meaningful piece of the company you’re helping buildFully paid health coverage through Aetna — we cover 100% of employee premiumsTop-tier dental and vision coverage through GuardianCarrot Fertility Pro — comprehensive fertility and family-forming support12 weeks of paid parental leaveUnlimited PTO — plus regular 4-day holiday weekends we actually take401(k) through VestwellPaid relocation support — we’ll help you make the move to NYCFully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setupTeam perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation Range: $170K - $210K