Head of High Value Accountant Support

About the role

We are seeking a dynamic and strategic leader to serve as a Group Manager, High Value Partner (HVP) Accountant Support, a pivotal role within our Accountant Customer Success organization. This leader will own the end-to-end experience for our most strategic accounting partners — including High Value Partner (HVP) firms, Intuit Enterprise Suite (IES) customers, and partners in VAR, Revenue Share, and Wholesale programs.

This is a senior leadership role focused on driving emerging growth, accelerating IES adoption, and delivering highly consultative, relationship-based support experiences. As we evolve our Accountant CS model from a generalist approach to a segmented, expertise-driven ecosystem, this leader will play a central role in ensuring our highest-value partners receive the dedicated focus they need to maximize value realization and fuel Intuit's strategic growth.

Responsibilities

• Lead a specialized, relationship-based unit dedicated to High Value Partner firms and IES customers, ensuring consultative and high-touch support experiences at every stage of the partner journey.
• Drive emerging growth within the HVP segment, partnering closely with sales, product, and revenue teams to accelerate IES adoption and value capture.
• Champion the voice of the high-value partner internally, translating partner feedback into actionable insights and product/experience improvements.
• Oversee the delivery of strategic partner programs (VAR, Revenue Share, Wholesale), ensuring seamless implementation and a premium support experience.
• Build and lead a high-performing team, fostering a culture of empathy, ownership, expertise, and continuous improvement.
• Establish and govern partner relationship health frameworks, ensuring accountability for engagement, retention, and successful IES implementation outcomes.
• Act as a senior escalation point for complex partner issues, driving rapid and transparent resolution.
• Collaborate cross-functionally with Product, Sales, Finance, and Operations to align the HVP support model with broader business priorities and partner needs.
• Partner with enablement and technology teams to deploy expert-only support models and AI-powered tools that enhance delivery quality and efficiency.
• Define and implement scalable solutions that evolve with the partner ecosystem and increasing complexity of IES deployments.
• Provide executive-level thought leadership on the strategic direction of high-value partner support, influencing the broader Accountant CS strategy.
• Develop clear and compelling business cases to prioritize investments that drive partner loyalty, retention, and revenue growth.

Qualifications

• 15+ years of experience in customer success, service delivery, or partner management in a senior people leadership role.
• Premium & Enterprise Experience and Customer Advocacy: Proven track record delivering high-touch, consultative support experiences for complex mid-market or enterprise customer/partner segments.
• Relationship-Led Leader: Demonstrated ability to build deep, trust-based relationships with strategic partners and translate those relationships into measurable business outcomes.
• Team & Talent Builder: Proven history of hiring, developing, and leading high-performing teams. Experience leading large, scaled teams is a strong plus.
• Boundaryless Leader: Strong cross-functional influence and collaboration skills, with experience partnering across sales, product, finance, and operations at all levels.
• Change Leader: Comfortable navigating high-change environments; experienced in leading complex organizational and operational transformation at scale.
• Business & Product Acumen: Ability to develop clear business cases, align investments to strategic priorities, and connect partner experience outcomes to revenue and retention goals.
• Communication & Stakeholder Management: Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences including partners, internal teams, and executive leadership.
• Domain Experience (Preferred): Prior experience in accounting, tax, bookkeeping, or financial services is a strong advantage.
• Bachelor's degree or equivalent practical experience; MBA or focus in Accounting/Finance is a plus.