Head of Forward Deployed Engineering at CommodityAI

Job Title: Head of Forward Deployed Engineering

About the role

As the Head of Forward Deployed Engineering, you will lead the post-sale function, turning signed contracts into successful deployments. You will bridge the gap between customers, product, and engineering, designing technical playbooks and scaling the FDE team to help physical traders modernize their legacy workflows with AI-driven automation.

Responsibilities

• Lead complex technical implementations including data modeling, API integrations, and document extraction workflows for physical trading customers.
• Build the FDE function from the ground up, establishing operating cadences, escalation paths, and scalable onboarding templates.
• Translate messy real-world customer requirements into crisp product specifications and work closely with engineering to influence the roadmap.

Requirements

• Over 5 years of experience in Forward Deployed Engineering, Solutions Engineering, or Technical Customer Success at a high-growth startup.
• Hands-on technical proficiency with the ability to write code, debug complex workflows, and reason through LLM-based data models.
• Proven track record of managing multi-stakeholder deployments and a deep curiosity for solving operational edge cases in global logistics.

Qualifications

• Experience with AI-driven automation in the commodities industry.
• Strong understanding of data modeling and API integrations.
• Excellent communication skills to bridge gaps between different teams.

Skills

• Technical leadership and project management skills.
• Ability to work effectively with cross-functional teams.
• Strong problem-solving and analytical skills.

Benefits

• Ownership of the entire post-sale customer function, transitioning customers from contract signature to high-value go-live for a critical industry.
• Opportunity to build a fundamental department from scratch, including playbooks, internal tooling, hiring plans, and automated onboarding workflows.
• Direct impact on the global commodities market by replacing manual, error-prone legacy processes with sophisticated LLM-based extraction and integration systems.

Pay

Not disclosed

Schedule

Flexible

Benefits

• Competitive compensation package
• Health insurance
• Retirement plan
• Professional development opportunities

Contact

To apply, please contact Jill at [jill@commodityai.com].