Head of Field Service – 2D Laser

Position Overview

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are seeking a forward-thinking individual to lead a regional Field Service team supporting TRUMPF technologies. The position is hybrid with 3 days in the office each week.

Responsibilities

• Ensure adherence to TRUMPF standards, methods, tools, and platforms in the field.
• Build team capability: plan capacity and skills, own the qualifications matrix, and execute short-/mid-/long-term training plans.
• Set clear performance targets; review KPIs with the Technology Manager and translate them into actionable goals for each technician.
• Lead people operations: hiring input, onboarding, performance reviews, time/attendance, PTO, expense approvals.
• Coach and develop technicians; provide regular feedback and growth plans.
• Enforce field procedures: mission reports, expense policy, spare parts/tooling returns, and HSE compliance.
• Serve as primary contact for sales and customer inquiries; manage complaint resolution within the technology.
• Handle escalations; partner with management to define corrective actions and customer improvement plans.
• Collaborate closely with the Technology Service Manager to align resources and priorities.
• Travel: 30%

Requirements

• 3+ years in customer service management or field service leadership.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Credibility with customers and internal stakeholders; proven relationship builder.
• Bachelor’s degree in a technical field, or equivalent education/experience.

Qualifications

• Proven ability to lead and develop a high-performing team.
• Experience in managing customer relationships and resolving complex issues.
• Knowledge of TRUMPF products and services.
• Ability to work independently and as part of a team.

Benefits

• Competitive compensation package.
• Flexible work schedule.
• Professional development opportunities.
• Health and wellness programs.

Pay

Compensation is commensurate with experience.

Schedule

The position is hybrid with 3 days in the office each week.

Skills

• Customer service and problem-solving skills.
• Leadership and team-building abilities.
• Technical knowledge of TRUMPF products and services.
• Effective communication and interpersonal skills.

Benefits

• Health insurance.
• Retirement savings plan.
• Employee assistance program.
• Flexible spending account.

Contact Information

To apply, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.