Field Service Leader
Valet Living · Las Vegas, NV · 6 days ago
OTHR$24–$27/hrFull-time
What You’ll Do
- Lead Your Team
- Onboard, train, coach, and develop a team of Field Services Technicians
- Ensure consistent service execution and safety compliance
- Set clear expectations around productivity, quality, and service standards
- Conduct regular on-site audits, scorecard reviews, and coaching sessions
- Foster a culture of accountability, teamwork, and continuous improvement
- Support recruiting, onboarding, and performance management in partnership with Human Resources
- Keep Operations Running Smoothly
- Oversee day-to-day service execution across assigned communities and clients
- Ensure staffing levels, coverage, and readiness align with operational needs and growth plans
- Step in when needed to support service continuity and resolve issues quickly
- Review hauler reporting, efficiency metrics, financial data, and predefined scorecards to monitor performance
- Identify trends, risks, and opportunities, then implement process and procedural improvements
- Deliver a Strong Client Experience
- Build trusted, professional relationships with client stakeholders
- Ensure service level agreements (SLAs) are consistently met or exceeded
- Proactively address client feedback and adjust service strategies as needed
- Participate in regional and market account reviews to validate compliance and service quality
- Support community launches by ensuring service readiness and adherence to operational standards
- Partner Across the Business
- Align on-site execution with broader regional and national operational priorities
- Collaborate with internal teams to support growth, change initiatives, and new process adoption
- Lead teams through change management efforts, ensuring timely adoption of new tools, processes, and expectations
- Experience & Background
- Minimum of 2 years of leadership experience, preferably in a field-based or operational environment
- Experience overseeing a dispersed, part-time workforce across multiple locations preferred
- Background in retail, hospitality, home services, or B2B services with a strong client-first mindset
- Experience driving operational improvements or remediation initiatives
- Skills & Abilities
- Proven ability to build and lead high-performing teams
- Strong analytical skills with the ability to use data to improve efficiency and decision-making
- Organized, detail-oriented, and comfortable managing multiple priorities
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to adapt in a fast-paced environment
- Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
- Comfortable using and training others on mobile and proprietary applications
- Work outdoors 75%+ of the time in varying weather conditions
- Regular travel throughout the assigned market
- Ability to lift, carry, and transport materials up to 50 lbs
- Ability to walk long distances, climb stairs, bend, and lift overhead
- Safely operate a manual tamper to compact trash
- Comfortable working in environments with unpleasant odors
- Valid driver’s license and ability to operate a vehicle in accordance with company policy
- Current auto insurance with the employee listed as a driver
- Ability to work occasional evenings or irregular hours based on business needs
- Comprehensive Benefits
- Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
- Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
- Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
- Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
- Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs