Field Service Team Lead

Responsibilities

• Interface with clients on many different levels and engage with PCI culture and mission.
• Identify and pursue new business opportunities with existing and potential clients.
• Meet with client contacts regularly to provide support, gather feedback, present proposals, renew POs, and inform clients about PCI's service offerings.
• Participate in at least one professional organization to align with PCI's mission of being an industry leader.
• Lead, communicate with, and manage associates, providing feedback, conducting performance reviews, and overseeing development plans.
• Mentor new hires and oversee technical services such as calibration and other technical services.
• Manage project risks and profitability by supervising resources, developing schedules, and ensuring compliance with client and PCI regulations.
• Ensure all team members complete calibrations and other tasks accurately and on time, adhering to PCI or client-specific policies and procedures.
• Host and participate in meetings to discuss new services, client expansions, and resource scheduling issues.
• Assure compliance with client and PCI safety requirements and maintain client account files according to company procedures.
• Communicate project risks and issues to the Team Manager/PCI management promptly.

Requirements

• Extensive knowledge and application of instrument, equipment, and loop calibrations in various environments.
• Thorough understanding of NIST, GMP, and other regulated standards and guidelines.
• Expert knowledge of test equipment and capabilities, including tolerance requirements and 4:1 TAR.
• Exceptional computer maintenance management systems (CMMS) skills, including proficiency in Microsoft Office Suite.
• Experience with CMMS tools like MAS500 Pivot Table and project KPI module.
• Knowledge and substantial experience with calibration accuracy testing requirements.
• Thorough electrical panel knowledge and safety practices.
• Technical degree in Engineering, Life Sciences, or related field, or equivalent military training, with four plus years of relevant experience in the Pharmaceutical/Quality industry.
• Leadership and client relations experience preferred.

Skills

• Calibration expertise, including extensive instrumentation and troubleshooting skills.
• Strong communication and problem-solving abilities, both with clients and coworkers.
• Ability to interpret client requests and form proposals or quotations.
• Excellent computer maintenance management systems (CMMS) skills.
• Experience with external professional organizations such as ISPE, ASQ, PDA, etc.
• External certification preferred (ISA, ASQ, etc.).
• Valid driver's license and good driving record.