Field Services Team Lead

Responsibilities

• Interface with clients on many different levels and engage with PCI culture and mission.
• Identify and pursue new business opportunities for existing and potential clients.
• Meet with client contacts regularly to provide support, gather feedback, present proposals, renew POs, and inform clients about PCI's service offerings.
• Participate in at least one professional organization to align with PCI's mission of being an industry leader.
• Lead, communicate with, and manage associates, providing feedback, conducting performance reviews, and overseeing development plans.
• Mentor new hires and oversee technical services such as calibration and other technical services.
• Manage project risks and profitability, supervise resources, develop schedules, and assign tasks to maximize labor utilization.
• Ensure compliance with client and PCI site safety requirements and coordinate team member travel reservations and third-party services.
• Communicate project risks and issues to the Team Manager/PCI management.
• Ensure all team members complete calibrations, consulting, commissioning, qualifications, mapping, and PMs with accurate and timely GxP documentation, and adhere to PCI or client-specific policies and procedures.
• Host and participate in internal and client-specific meetings to discuss new services, client expansions, resources, and scheduling issues.
• Assess and address project safety concerns and ensure PCI team members comply with all relevant client and PCI site safety requirements.
• Uphold and model PCI's philosophy and values through honesty, integrity, self-motivation, teamwork, pride, and commitment.
• Develop client quotes and proposals, monitor resource scheduling, and ensure timely timesheet submittal and approval.
• Actively participate in an external professional organization and hold an external certification if possible.

Requirements

• Extensive knowledge and application of instrument, equipment, and loop calibrations in manufacturing, utilities, and laboratory environments.
• Thorough instrumentation and troubleshooting skills, and a deep understanding of NIST, GMP, and other regulated standards and guidelines.
• Expert knowledge of test equipment and capabilities, including tolerance requirements and 4:1 TAR.
• Exceptional computer maintenance management systems (CMMS) skills, demonstrated ability to use Microsoft Office Suite, and proficiency in navigating and utilizing MAS500 Pivot Table and project KPI module.
• Experience in developing and updating PCI policies and procedures, interpreting government regulations, and providing training and guidance to technician resources.
• Excellent communication and problem-solving skills with clients and coworkers, able to interpret client requests and form proposals or quotations.
• Ability to complete quotations, proposals, and purchase orders in a timely and accurate manner.
• Technical background with a two-year degree in Engineering, Life Sciences, or a related field, or equivalent military training, combined with four-plus years of applicable instrumentation, calibration, or metrology experience in the Pharmaceutical/Quality industry.
• Leadership and client relations experience is preferred.

Skills

• Calibration expertise, including extensive knowledge of instrument, equipment, and loop calibrations.
• Thorough understanding of NIST, GMP, and other regulated standards and guidelines.
• Expert knowledge of test equipment and capabilities, including tolerance requirements and 4:1 TAR.
• Exceptional computer maintenance management systems (CMMS) skills, including proficiency in using Microsoft Office Suite and MAS500 Pivot Table and project KPI module.
• Experience in developing and updating PCI policies and procedures, interpreting government regulations, and providing training and guidance to technician resources.
• Excellent communication and problem-solving skills with clients and coworkers, able to interpret client requests and form proposals or quotations.
• Ability to complete quotations, proposals, and purchase orders in a timely and accurate manner.