Field Service Leader

What You’ll Do

• Lead Your Team
  • Onboard, train, coach, and develop a team of Field Services Technicians to ensure consistent service execution and safety compliance.
  • Set clear expectations around productivity, quality, and service standards.
  • Conduct regular on-site audits, scorecard reviews, and coaching sessions to address performance gaps.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Support recruiting, onboarding, and performance management in partnership with Human Resources.
• Keep Operations Running Smoothly
  • Oversee day-to-day service execution across assigned communities and clients.
  • Ensure staffing levels, coverage, and readiness align with operational needs and growth plans.
  • Step in when needed to support service continuity and resolve issues quickly.
  • Review hauler reporting, efficiency metrics, financial data, and predefined scorecards to monitor performance.
  • Identify trends, risks, and opportunities, then implement process and procedural improvements.
• Deliver a Strong Client Experience
  • Build trusted, professional relationships with client stakeholders.
  • Ensure service level agreements (SLAs) are consistently met or exceeded.
  • Proactively address client feedback and adjust service strategies as needed.
  • Participate in regional and market account reviews to validate compliance and service quality.
  • Support community launches by ensuring service readiness and adherence to operational standards.
• Partner Across the Business
  • Align on-site execution with broader regional and national operational priorities.
  • Collaborate with internal teams to support growth, change initiatives, and new process adoption.
  • Lead teams through change management efforts, ensuring timely adoption of new tools, processes, and expectations.

What We’re Looking For

• Experience & Background
  • Minimum of 2 years of leadership experience, preferably in a field-based or operational environment.
  • Experience overseeing a dispersed, part-time workforce across multiple locations preferred.
  • Background in retail, hospitality, home services, or B2B services with a strong client-first mindset.
  • Experience driving operational improvements or remediation initiatives.
• Skills & Abilities
  • Proven ability to build and lead high-performing teams.
  • Strong analytical skills with the ability to use data to improve efficiency and decision-making.
  • Organized, detail-oriented, and comfortable managing multiple priorities.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to adapt in a fast-paced environment.
  • Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
  • Comfortable using and training others on mobile and proprietary applications.

Physical Requirements

• Work outdoors 75%+ of the time in varying weather conditions.
• Regular travel throughout the assigned market.
• Ability to lift, carry, and transport materials up to 50 lbs.
• Ability to walk long distances, climb stairs, bend, and lift overhead.
• Safely operate a manual tamper to compact trash.
• Comfortable working in environments with unpleasant odors.

Special Conditions of Employment

• Valid driver’s license and ability to operate a vehicle in accordance with company policy.
• Current auto insurance with the employee listed as a driver.
• Ability to work occasional evenings or irregular hours based on business needs.

Why You’ll Love Working With Us

• Comprehensive Benefits
  • Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts.
  • Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage.
  • Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day.
  • Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
  • Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.
• At Valet Living, we don’t just provide essential services; we build careers, create opportunities, and cultivate a culture of excellence.
• We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.