Head of Domains & Email

About the Role

As the Head of Domains and Email, you will run the Domains and Email businesses as a business within a business, owning product strategy, P&L, team, and commercial outcomes. This GM-model leadership role involves setting the vision, building the organization, owning the numbers, and driving execution end-to-end. You will report directly to the President and lead the transformation of how people discover, register, manage, and derive value from domain names and DNS infrastructure using AI.

Responsibilities

• Business Ownership:
  • Own the Domains business end-to-end: strategy, P&L, headcount, organizational design, and long-range planning.
  • Set a compelling multi-year vision and translate it into annual operating plans with clear milestones, budgets, and accountability structures.
  • Own the commercial strategy: pricing, packaging, acquisition, retention, and expansion, including cross-sell and upsell into adjacent Squarespace products in partnership with Marketing, Customer Operations, and Partnerships.
  • Lead strategic partnerships with registries, resellers, channel partners, and technology vendors.
• Product Strategy & Execution:
  • Drive a differentiated product strategy for Domains, deepening customer experiences, accelerating innovation, and integrating the Domains business into a cohesive, entrepreneur-focused product ecosystem.
  • Develop scalable customer research practices to surface insights that drive roadmap prioritization, new product investment, and future strategy.
  • Collaborate closely with Engineering to build a high-trust, high-output environment for operational and delivery excellence.
• AI Transformation:
  • Own the AI transformation agenda for Domains, reimagining the business model, operations, and competitive advantages through AI.
  • Build an AI-native team where AI fluency is a baseline expectation and humans and agents work together to deliver customer value.
• Team & Talent:
  • Hire, develop, and retain top talent, fostering a high-performance, inclusive culture anchored in clear metrics and accountability.
  • Identify and develop future leaders within the Domains organization.

Requirements

• 15+ years of progressive leadership experience, including significant ownership of a consumer-facing product or line of business.
• Domain expertise in Registry/Registrar or DNS products is a strong plus.
• Demonstrated track record of building and scaling a consumer product or business from strategy through execution to measurable commercial outcomes.
• A builder’s mindset: energized by ambiguity, decisive with incomplete information, and relentless about moving fast without sacrificing quality.
• Proven ability to partner effectively with engineering teams and cross-functional or matrixed delivery organizations. A technical background is a meaningful advantage.
• Customer-obsessed: you build for real people, engage with them directly, and hold your team to the same standard.
• Deep understanding of AI and ML at a strategic and operational level, with direct experience owning an AI transformation.
• Exceptional communicator with strong executive presence and the ability to align diverse stakeholders around a clear and compelling vision.

Benefits

• Choice between medical plans with an option for 100% covered premiums.
• Fertility and adoption benefits.
• Access to supplemental insurance plans for additional coverage.
• Headspace mindfulness app subscription.
• Global Employee Assistance Program.
• Retirement benefits with employer match.
• Flexible paid time off.
• 12 weeks paid parental leave and family care leave.
• Pretax commuter benefit.
• Education reimbursement.
• Employee donation match to community organizations.
• 7 Global Employee Resource Groups (ERGs).
• Dog-friendly workplace.
• Free lunch and snacks.
• Private rooftop.
• Hack week twice per year.

Pay

Cash Compensation Range: $350,000 - $425,000 USD. The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation, employees are eligible to be granted an option to purchase common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.