Head of Business Operations - North America

Your Mission

We’re looking for an exceptional Head of Business Operations to manage marketplace health and strategic projects across the US & Canada. As Head of Business Operations, you will surface areas for improvement and work cross-functionally to develop and execute tactics and processes to drive performance, down to the hyperlocal level. While you will report directly to the Associate Director of Strategy & Operations, you will be part of the North America Leadership Team and work closely with the Vice President of Operations.

The role

• Local Marketplace Health: Monitor marketplace health at the national and city level; surface opportunities to improve the balance of supply and demand, and collaborate with relevant departments to drive the right actions (e.g., increasing supply availability and/or quality, increasing user volumes and/or purchase frequency) in the right geographies
• Cross-Functional Projects: Manage high-priority cross-functional projects with strategic implications for the business; take accountability for project outcomes, ensure delivery on critical project metrics, and keep stakeholders informed of progress
• Local Strategy: Develop, communicate, and operationalize strategies that help Too Good To Go North America achieve its goals
• Data-Driven Decision Making: Synthesize quantitative and qualitative insights into concise, actionable recommendations that can be digested by leaders across the business; ensure analytical and operational rigor in our reporting and processes
• Knowledge Sharing: Support knowledge and best practice sharing and implementation among local and global stakeholders; drive adoption of team knowledge base to ensure key processes are documented and shared across the organization
• Business Planning: Support the development of operating forecasts and long-term business plans by partnering cross-functionally to model performance, identify key drivers, and inform strategic decision-making
• Ledness: Manage a small but mighty team of Business Operations Managers & Specialists (currently 3 FTEs), and show up as a key leader across the North American business

We’re looking for

• Significant work experience with demonstrated success in high-performance cultures (whether in consulting, investment banking, or strategy or operations at a high-growth marketplace/technology company)
• An experienced people leader known for having honest, direct conversations to address performance and uphold a high standard
• Proven track record of successfully leading complex projects, owning revenue or growth goals, and working cross-functionally in a fast-moving environment
• Strong problem-solving and critical thinking skills
• Ownership mindset and proactive attitude to find and implement solutions for complex issues
• Ability to build deep, trust-based relationships and collaborate with local and global stakeholders across departments
• Inspiring, engaging, and motivating communicator – in person and online
• Strong data retrieval, analytics, data visualization, and presentation skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Excel/Google Sheets and PowerPoint/Google Slides
• Experience with Salesforce (reports, dashboards), Business Intelligence tools (e.g., Looker), and SQL are a strong plus
• Comfort with, and eagerness to use, AI tools to drive operational efficiency and speed up growth

Benefits

• Agility & Autonomy
• Holistic Wellbeing & Security
• Community & Belonging

How to apply

We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.

Submit your CV and Cover letter in English.

Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.

The application process consists of a short video call with Talent Acquisition, followed by a case study round, an interview with the hiring manager, and a final interview with the VP of Operations.

Too Good To Go is an equal opportunity employer