Head of Business Operations - North America
About the role
As the Head of Business Operations, you will enhance and scale Wise's servicing and operations for platform partners. You will lead the regional operational strategy, ensuring servicing models meet partner expectations and scale with Wise's growth.
Responsibilities
Own Servicing and Operational KPIs: Work with cross-functional teams to fix structural problems and incubate operations for new partnership types or products.
Lead Partner Success: Ensure partners' KPIs and SLAs are stable and always green.
Influence Without Authority: Influence and indirectly lead operational teams to ensure they are high-performing, have sufficient capacity, consistently meet KPIs, and prioritize the right things for partners.
Qualifications
5+ years of experience in a broad role at an innovative company within the payments ecosystem, driving large projects to completion.
Successful track record in senior operational leadership roles within FinTech, Financial Services, or Technology industries, focusing on people and processes as well as products.
Demonstrated ability to execute at a high level in data-driven environments, using spreadsheets and analytics dashboards for insights, and possibly SQL and Python.
Passionate about helping customers, with empathy guiding your decisions.
Entrepreneurial and hands-on, delivering high-impact solutions end-to-end in data-driven environments.
Fluent with data, able to use it for insights and solve complex problems.
Ability to work across time horizons: translate partner requirements into a servicing model, formulate long-term strategies, and 6-month plans, while ensuring team accountability in the day-to-day and maintaining strategic direction.
Local knowledge of the market and region, understanding local laws, culture, regulations, and ways of working.
Adept at managing change and adapting to evolving business needs, optimizing for best customer support within resource constraints.
Analytical and data-driven, building and executing against KPIs and enhancing SLAs using data.
A clear playbook for prioritizing work, helping the team understand impact, and creating an inspiring roadmap.
Methodical problem-solving approach, allowing the team to gain clarity over root cause issues and assess risk and migration strategies.
Clear understanding of the local laws, culture, regulations, and ways of working for the region.
Well-rounded approach to operations and change management.
Additional Information
This is a hybrid position located in Austin, Texas, with a minimum of 3 days at the office. Interested candidates can find out more: Wise Jobs. For more information about Wise, visit Wise Platform and The Wise Tech Stack, 2022 Edition. Wise is committed to diversity, equity, and inclusion, and we celebrate our differences. Follow us on LinkedIn and Instagram.