Head of Business Intelligence, Management and Strategy (US)

Work Location: New York, New York, United States of America | Full-time, 40 hours per week

About the role

This role leads the business intelligence, management routines, and strategic planning agenda for Digital Banking, Consumer Deposits, and U.S. Payments. Responsible for building and operationalizing insight-driven capabilities that connect data, analytics, performance management, competitive intelligence, and executive decision support across the portfolio. This role translates business intelligence into actionable strategies, operating plans, and performance measures that drive growth, efficiency, customer value, risk management, and disciplined execution across digital, deposits, and payments priorities.

Partners across Product, Finance, Risk, Technology, Operations, and Enterprise Data and Analytics to ensure decision-making is grounded in trusted insights and aligned to enterprise priorities.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling disciplinary actions as required.
• Leads the Business Intelligence agenda for Digital Banking, Consumer Deposits, and U.S. Payments, establishing insights, reporting, analytics, and management routines to inform executive decisions.
• Defines the vision, roadmap, and strategy for business intelligence, management, and strategic planning across Digital Banking, Consumer Deposits, and U.S. Payments.
• Builds and governs performance measurement frameworks, executive dashboards, scorecards, and key business reviews that connect portfolio performance to strategic priorities.
• Translates data, customer insights, market trends, competitive intelligence, and financial analysis into actionable recommendations for growth, efficiency, and risk management.
• Partners with Enterprise Data and Analytics, Technology, Finance, Risk, Product, and Operations to strengthen data quality, reporting consistency, analytical capability, and insight adoption.
• Oversees strategic planning processes, business cases, operating plans, and initiative prioritization across digital, deposits, and payments priorities.
• Identifies portfolio trends, emerging risks, business opportunities, and performance gaps, driving leadership alignment on actions to improve outcomes.
• Leads management routines that provide transparency into customer growth, digital engagement, deposit performance, payments volume, revenue, expense discipline, operational execution, and control effectiveness.
• Develops business intelligence capabilities that simplify decision-making, reduce fragmented reporting, and improve the speed and quality of leadership insights.
• Ensures solutions fulfill business objectives and requirements, align with enterprise strategies, and consider business process, data governance, risk, and organizational change impacts.
• Identifies and manages stakeholder engagement and impacts across the enterprise.
• Supports continued growth and performance across Digital Banking, Consumer Deposits, and U.S. Payments by designing and implementing insight-led strategies, revenue-generating opportunities, and efficiency improvements.
• Understands various operating models and data-driven best practices to improve communication, prioritization, and execution across business lines and enterprise partners.
• Leads a team of professionals responsible for recurring business intelligence routines, strategic analysis, management reporting, and execution support for approved portfolio priorities.
• Identifies and drives operational improvement initiatives to reduce expenses or realign resources, improving portfolio efficiency and business line profitability.
• Partners with multiple stakeholders across business lines, shared services, and control groups to identify, prioritize, and execute initiatives.

Requirements

• Bachelor’s degree or progressive work experience in addition to the experience below.
• 15+ years of related experience required.
• In-depth knowledge of digital banking, consumer deposits, U.S. payments, business intelligence, financial services operations, and related legal, risk, and regulatory considerations.
• Demonstrated experience developing and leading business intelligence, analytics, executive reporting, strategic planning, performance management, or decision-support capabilities.
• Highly organized, with demonstrated ability to develop, analyze, improve, and apply complex policies, processes, reporting routines, and procedures.
• Ability to handle high-profile, high-pressure assignments with high growth potential, assimilating multiple business lines and cultures with many different business partners, and responding quickly to changing requirements and priorities.
• Management skills, with the ability to coach, train, and motivate staff effectively.
• Excellent communication skills, both verbal and written, with the ability to translate complex data and insights into clear executive-level recommendations.
• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess and work effectively with a broad range of stakeholders.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Occasional (1-33%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Never (0%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Never (0%)
• Crawling: Never (0%)
• Climbing: Never (0%)
• Reaching overhead: Never (0%)
• Reaching forward: Occasional (1-33%)
• Pushing: Never (0%)
• Pulling: Never (0%)
• Twisting: Never (0%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$275,000 - $375,000 USD per year

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.
• Regular career, development, and performance conversations with your manager.
• Access to an online learning platform and a variety of mentoring programs.
• Training and onboarding sessions for new roles.