Head Lead, Campus Store

Job Description

The Campus Store Head Lead serves as the student leader and primary support to store operations, acting as a key driver of business success within the Ville'age Campus Store. This role blends frontline customer service with leadership, operational oversight, and an entrepreneurial mindset to ensure the store is the #1 destination on campus for all things Manhattanville. This position is ideal for a motivated, dependable student who thrives in a fast-paced retail environment and is eager to develop leadership, business, and customer engagement skills.

Supervisory Responsibilities

• Oversees the daily workflow of the department.

Duties/Responsibilities

• Support the administration and staff members in execution of daily retail tasks to drive sales, profitability and an accurate inventory.
• Maintain awareness of campus trends, customer preferences, and seasonal business needs.
• Act as a brand ambassador, ensuring the store reflects Manhattanville pride and identity.
• Deliver exceptional customer service by actively engaging customers in a friendly, professional manner.
• Accurately complete all monetary transactions using POS systems such as Lightspeed and Ecwid.
• Anticipate customer needs and proactively help or provide product recommendations.
• Create a welcoming, inclusive, and service-driven store environment.
• Lead by example in professionalism, teamwork, and accountability.
• Support onboarding and peer training of student employees.
• Foster a culture of growth, collaboration, and open feedback with campus administration.
• Assist in coordinating team efforts during high-traffic events and peak business periods.
• Perform opening and closing duties, ensuring operational readiness.
• Maintain inventory accuracy through restocking, merchandising, and organization.
• Ensure the store is clean, organized, and visually appealing at all times.
• Support execution of visual merchandising standards and promotional displays.
• Absorb and utilize basic sales data to support deposit and change requests as needed.
• Executing Annual Inventory in June.
• Campus Engagement & Events: Support campus-wide events (Orientation, Admissions, Board Meetings, etc.) through extended hours and event preparation.
• Collaborate with campus partners to align store hours for special events.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience: At least two years of related experience required.

Physical Requirements

• Ability to stand and move throughout the duration of a shift.
• Ability to lift, carry, or move up to 40 pounds.
• Ability to bend, kneel, climb ladders, and perform light physical tasks as needed.

Salary

This is a non-exempt position with an hourly rate of $22.00. Hours Expectation: Part-time, 29 hours or less per week.