Store Lead

About the role

As a Store Lead at Spectrum, you will guide customers through products and services, mentor store specialists and contribute to sales achievements. Your efforts directly shape the customer journey and drive the store’s performance.

Responsibilities

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout
• Apply sales strategies to identify opportunities and achieve sales goals
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings
• Support store leadership and team members by assisting with inventory control, cash management and handling escalations
• Mentor Store Specialists by sharing sales expectations, tools and resources
• Maintain store appearance according to planogram directives and accurately process payment transactions
• Provide constructive feedback to store leadership regarding sales opportunities and operations

Requirements

• Education: High school diploma or equivalent
• Experience: 1-2 years of sales experience, 1-2 years of customer service experience
• Skills: Ability to read, write and speak English, basic math proficiency, ability to work scheduled shift hours and overtime as needed, stand for prolonged periods and lift up to 35 lbs, communicate clearly and professionally with employees, customers and suppliers in person, by phone and in writing, demonstrate self-motivation and a competitive drive to exceed sales goals, carry a positive and professional demeanor, pay attention to detail and solve problems effectively, use computers and software applications, manage multiple tasks in a fast-paced team environment, prioritize, organize effectively and work independently

Qualifications

• Ability to read, write and speak English
• Basic math proficiency
• Ability to work scheduled shift hours and overtime as needed
• Stand for prolonged periods and lift up to 35 lbs
• Communicate clearly and professionally with employees, customers and suppliers in person, by phone and in writing
• Demonstrate self-motivation and a competitive drive to exceed sales goals
• Carry a positive and professional demeanor
• Pay attention to detail and solve problems effectively
• Use computers and software applications
• Manage multiple tasks in a fast-paced team environment
• Prioritize, organize effectively and work independently

Skills

• Ability to read, write and speak English
• Basic math proficiency
• Ability to work scheduled shift hours and overtime as needed
• Stand for prolonged periods and lift up to 35 lbs
• Communicate clearly and professionally with employees, customers and suppliers in person, by phone and in writing
• Demonstrate self-motivation and a competitive drive to exceed sales goals
• Carry a positive and professional demeanor
• Pay attention to detail and solve problems effectively
• Use computers and software applications
• Manage multiple tasks in a fast-paced team environment
• Prioritize, organize effectively and work independently

Benefits

• A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
• The base pay for this position generally is between $18.00 and $27.70. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses
• This position has a commission earnings target starting at $9,360

Pay

• The base pay for this position generally is between $18.00 and $27.70

Schedule

• Required to work scheduled shift hours and overtime as needed

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