Head End Engineer

Duties And Responsibilities

• Plan, design, and implement cable television headend systems for service center operations.
• Install, configure, and integrate Cisco DNCS, Motorola DAC, and related headend equipment (QAM/QPSK modulators, servers, RADD, SEM, OM1000/2000, etc.).
• Perform regular maintenance, troubleshooting, and upgrades to ensure system reliability and performance.
• Support DOCSIS implementation and configuration, including CMTS, DSG RADD, and TSBroadcaster.
• Oversee CATV RF coax distribution systems (amplifiers, splitters, RF switches, combiners, signal level meters).
• Configure and maintain IP network elements associated with headend systems.
• Interface directly with customers to resolve technical issues and provide system support.
• Document configurations, changes, and maintenance activities; prepare reports as needed.
• Collaborate with engineering, operations, and repair center teams; provide technical training and support.
• Perform other related duties as assigned.

Required Skills And Experience

• 5+ years Electrical Engineering experience.
• Strong knowledge of Electronics Theory and Telecommunications.
• Progressive thinker with excellent verbal and written communications skills.
• Ability to interface effectively with the customer.
• Knowledge of: Configuration of Cisco DNCS and Motorola DAC.
• Cisco DNCS Headend equipment familiarity: QAM Modulators, QPSK Modulators/Demodulators, Application Server.
• Motorola DAC Headend equipment familiarity: RADD, SEM, OM1000/2000, RPD, KLS, CPMS.
• DOCSIS implementation: CMTS, DSG RADD, TSBroadcaster.
• CATV RF Coax Distribution: Amplifiers, Splitters, RF Switches, Combiners, Signal Level Meter.
• IP network configuration.
• Ability to multitask with excellent attention to detail.
• Ability to work well with others.

Preferred Skills And Experience

• Commitment to staying updated with emerging technologies and industry trends.

Physical Demands And Working Conditions

• Warehouse environment.
• Up to 25% travel.

Benefits

• Weekly pay every Thursday.
• Monthly Incentive Bonus.
• Positive, team-oriented, inclusive workplace.
• Health, Dental, Vision, & Prescription Coverage.
• Paid holidays, vacation, & sick/personal time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.

Work Authorization

• United States (Required).
• Must be 18 years of age.

Application Instructions

Applications will be accepted on a rolling basis.