HCM Platform & Benefits Specialist

Summary

The HCM Platform & Benefits Specialist serves as a subject matter expert responsible for supporting the implementation, configuration, and ongoing administration of HCM platforms and employee benefit programs for ASO and PEO clients.

Essential Duties and Responsibilities

• HCM Platform Configuration & Implementation
• Configure HCM platforms, benefit plans, deductions, eligibility rules, workflows, and employee self-service functionality
• Support new client implementations, including benefits setup, testing, validation, and go-live activities
• Affiliate with implementation consultants, payroll teams, and client service teams to ensure successful client onboarding
• Troubleshoot configuration issues and recommend solutions that align with established standards
• Maintain implementation documentation, setup guides, and platform configuration standards
• Benefits Administration & Open Enrollment
• Configure and manage annual open enrollment projects for client organizations
• Build and maintain benefit plans, carrier connections, eligibility rules, and deduction structures
• Support carrier integrations, enrollment file feeds, and eligibility reporting processes
• Conduct audits of enrollment records, payroll deductions, and benefits-related system data
• Affiliate with internal teams and clients with benefits related questions, escalations, and troubleshooting pertaining to HRIS administration
• Cook up special enrollment events, plan changes, and ongoing system maintenance activities
• Coordinate with brokers, carriers, and internal stakeholders to ensure accurate benefits administration
• Documentation, Training & Operational Excellence
• Develop and maintain standard operating procedures (SOPs), process maps, and training materials
• Create documentation that promotes consistency and scalability across the HCM Managed Services team
• Train internal team members on platform functionality, benefits processes, and best practices
• Identify opportunities for automation, process improvement, and operational efficiency
• Participate in quality assurance reviews and operational improvement initiatives
• Serve as a subject matter expert for supported HCM platforms and benefits administration processes

Key Strategic Alignment

• Enhance client onboarding experiences through accurate and efficient platform configuration
• Support client retention through reliable benefits administration and service excellence
• Create scalable implementation and administration processes that support company growth
• Reduce operational risk through quality assurance, documentation, and process discipline
• Build institutional knowledge through training, documentation, and operational standardization
• Support the long-term development of a centralized HCM Center of Excellence

Education, Training and Experience

• 3+ years of experience in benefits administration, HRIS, payroll, HCM, PEO, ASO, or related environments
• Experience configuring HCM, payroll, or benefits administration platforms
• Strong understanding of employee benefits administration and open enrollment processes
• Experience supporting multi-client service environments
• Knowledge of ACA, COBRA, Section 125, and general employee benefits concepts
• Experience with platforms such as isolved, PrismHR, UKG, ADP, Paylocity, Paycom, Workday, or similar systems
• Experience supporting implementations, onboarding projects, or system conversions
• Strong organizational and project management skills

Other

• This position requires a passion for employee engagement and health & wellbeing including a focus on improving the lives of employee populations.
• Your base pay is dependent upon your skills, education, qualifications, professional experience, and location.
• In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.
• We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.
• You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
• To learn more, visit: www.onedigital.com/careers