HCM Platform Specialist, Benefits Technology

Role Summary

The Digital team at Guardian is seeking an HCM Platform Specialist to serve as a subject matter expert (SME) across leading HCM platforms, supporting the end-to-end success of customer integrations with Guardian’s API ecosystem.

Pre-Sales Enablement & Client Advisory

• Partner with Sales and Solution teams to consult with large, complex customers during pre-sales.
• Set clear expectations on integration capabilities, dependencies, and implementation timelines.
• Advise on HCM configuration best practices (plan design, eligibility, business rules) to enable scalable and successful integrations.

Implementation & Onboarding

• Guide customers through the setup of integrations with Guardian, including reviewing HCM tenant configurations and business processes.
• Identify risks early and recommend adjustments to plan builds, workflows, or data structures to ensure successful outcomes.
• Act as a bridge between customer technical teams and Guardian’s internal teams to ensure alignment and smooth execution.

Integration Execution & Operational Support

• Troubleshoot and resolve integration challenges across both customer HCM environments and Guardian systems.
• Provide hands-on consultative support during pilot programs, initial implementations, and ongoing operations.
• Ensure a consistent, repeatable onboarding experience that reduces friction and accelerates time-to-value.

Continuous Improvement & Product Feedback

• Leverage frontline experience to provide actionable feedback to Product and API teams.
• Help evolve Guardian’s API capabilities, onboarding processes, and partner integrations to improve scalability and ease of doing business.
• Identify patterns across client implementations to drive standardization and best practices.

You Have:

• Bachelor’s degree or equivalent work experience.
• 5–7+ years of experience in HCM platforms, HR technology, or benefits administration systems.
• Experience with Workday, UKG (Pro, Ready, or Workforce Management), or similar HCM systems, including configuration and business processes.
• Strong expertise in benefits configuration, including plan design, eligibility rules, and life event setup.
• Experience supporting carrier integrations and API-driven connectivity, including understanding of data flows and implementation dependencies.
• Strong customer-facing skills with the ability to provide consultative guidance and influence integration and configuration decisions.
• Prowess in analytical and troubleshooting skills with the ability to perform root cause analysis across systems, data, and workflows.
• Working knowledge of HCM processes (e.g., employee lifecycle, benefits administration, payroll/time concepts).
• Familiarity with integration concepts, including APIs, EDI, and file-based data exchanges.
• Strong communication skills with the ability to translate technical concepts to both technical and non-technical stakeholders.
• Ability to work effectively across cross-functional teams, including Sales, Product, Technology, and Operations.
• Customer-focused mindset with strong attention to detail, quality, and operational success.
• Ability to manage multiple priorities and drive outcomes in a fast-paced, complex environment.

Location

Boston, NYC, Holmdel, NJ, Bethlehem, PA - Will also consider remote.

Base Pay Range

$82,770 - $118,000K

Salary Range

$82,770.00 - $135,975.00