HCM Benefits Specialist I

Responsibilities

• Supports client onboarding to vendors including audit of benefit plan setups, policy guidelines, client training and facilitation of integrations from HCM system.
• Develops processes and procedures to support TES clients.
• Provides benefits administration support for clients and internal Insperity service teams.
• Maintains expertise of TES product offerings and stays abreast of plan changes.
• Takes on Subject Matter Expert role for the benefits administration services provided through vendors and Insperity and identifies feature enhancements required and communicates to the internal and external vendor.
• Works with TES to ensure timely communication of training materials related to new benefits offerings, plan and/or product changes.
• Maintains an in-depth understanding of the client’s business problems, practices, challenges and requirements within the context of benefits administration and payroll system integrations.
• Provides feedback to marketing, operations, and TES leadership regarding market competitive and product/service requirements.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s Degree in related field is preferred.
• One to three years of experience in benefits administration, benefits or related field(s) is preferred.
• Ability to communicate and present ideas effectively, clearly and concisely, orally and in writing, with excellent English, grammar, spelling, vocabulary, punctuation, composition and proofreading skills.
• Ability to use available / appropriate software to create communications collateral, including imposed booklets, PowerPoint presentations, complex charts and forms using Word, and interactive, hyperlinked PDFs using Adobe Acrobat.
• In-depth knowledge of health and welfare benefits products.
• Ability to understand and communicate multiple business functions and complex employee benefits and health and welfare insurance concepts and products in clear, concise, plain English.
• Understands and correctly applies elements of style and graphic standards.
• Ability to plan, organize, prioritize and coordinate multi-faceted projects, and organize workflow under narrow time limitations.
• Experience with print, fulfillment and other vendor relationships to coordinate and produce complex communications projects from start to finish.
• Analytical problem solving, with ability to draw appropriate conclusions from information and research, and able to implement solutions effectively.
• Able to command control of a problem and organize resources and knowledge to attain solutions in an efficient and effective manner.
• Strategic, intuitive, creative thinker who applies knowledge to develop and maintain complex benefits communications and process improvements.
• Strong customer service attitude and effective teamwork skills.