Benefits Specialist I

About the role

PSRS/PEERS is seeking a Benefits Specialist I to join our Member Services-Benefits team. This role involves guiding and supporting Missouri’s educators and public employees as they plan for their financial future.

Responsibilities

• Analyze member records and prepare precise calculations for purchases and service retirement benefits, ensuring accuracy and compliance with established policies.
• Process applications for purchases, service retirement, and lump sum payments, while assembling personalized member packets for mailings and counseling sessions.
• Advising members via phone and chat, answering questions and clarifying complex benefit details.
• Afford assistance with seminars and informational sessions across Missouri, providing education and support to groups of members.
• Participate in system testing for annual statements and tax forms, ensuring data integrity and smooth operations.
• Front desk coverage will be part of your rotation, giving you the opportunity to serve as a welcoming point of contact for visitors.

Requirements

• A high school diploma or GED and at least two years of office experience—pension experience preferred.
• Comfortable working with numbers and performing detailed analyses and mathematical calculations accurately.
• Strong customer service skills are essential, as you will be interacting with members daily and guiding them through the complex processes.
• Excellent written and verbal communication skills are required, along with proficiency in Microsoft Office programs such as Outlook, Word, and Excel.
• Attention to detail and organizational ability are critical for managing multiple tasks and deadlines.
• A valid Missouri driver's license is necessary for occasional in-state travel, which may include overnight stays for seminars and meetings.

Qualifications

The ideal candidate will have a high school diploma or GED and at least two years of office experience—pension experience preferred. You should feel comfortable working with numbers and performing detailed analyses and mathematical calculations accurately. Strong customer service skills are essential, as you will be interacting with members daily and guiding them through the complex processes. Excellent written and verbal communication skills are required, along with proficiency in Microsoft Office programs such as Outlook, Word, and Excel. Attention to detail and organizational ability are critical for managing multiple tasks and deadlines. A valid Missouri driver's license is necessary for occasional in-state travel, which may include overnight stays for seminars and meetings.

Skills

• Proficiency in Microsoft Office programs such as Outlook, Word, and Excel.
• Ability to perform detailed analyses and mathematical calculations accurately.
• Strong customer service skills.
• Effective communication skills, both written and verbal.
• Attention to detail and organizational ability.

Benefits

PSRS/PEERS offers a comprehensive benefits package including a robust Health Savings Account (HSA), vision and dental coverage, and membership in a defined benefit pension plan that provides lifetime retirement benefits with just five years of vesting. Time off is generous—employees start with three weeks of paid vacation and three weeks of sick leave annually, in addition to 12 paid holidays each year. We also invest in your growth, offering tuition assistance, ongoing training and professional development opportunities. High-performing team members may be invited to participate in our leadership development program.

Pay

Salary: $45,170 - $50,816 Pay within advertised range is commensurate with education and experience.

Schedule

Job Type: Full-time with benefits

Location: Jefferson City, Missouri. Limited telecommuting options available after training.