Benefits Specialist I

About the Company

InComm Payments is a pioneer in the payment (FinTech) industry with over 30 years of experience. We are a global team of over 3,000 employees across 35 countries, holding over 400 technical patents and a network of 525,000+ retail distribution points. We partner with leading brands and merchants worldwide, focusing on innovation, quality, and employee growth.

About the Role

The Benefits Specialist I will strategically deliver and manage global benefits for our employees, serving as the primary point of contact for benefits-related inquiries. This role requires professionalism, strong interpersonal skills, and the ability to interact with employees at all levels.

Responsibilities

• Provide superior customer service by addressing and resolving employee benefit inquiries proactively and timely.
• Manage employee enrollment and changes to benefit plan participation, records, and reporting.
• Monitor and respond to employee inquiries via email, telephone, and virtual meetings.
• Maintain in-depth knowledge of company-sponsored benefit programs to ensure accurate responses to employee questions.
• Produce and maintain standard reporting requirements for benefits plans.
• Develop expertise in domestic compliance requirements (e.g., ERISA, HIPAA, ACA, COBRA, FMLA, ADA, Worker’s Compensation, FLSA).
• Provide administrative support for annual reporting, plan audits, and required notifications.
• Collaborate with vendors to resolve enrollment, participation, or coverage issues.
• Serve as a key point of contact for the Payroll team, understanding InComm’s payroll systems and processes.

Qualifications

• Bachelor’s degree in HR, Business, or a related field.
• 1-2 years of experience in an HR/Benefits department, preferably at a large corporation.
• Experience with Workday or a similar HCMS system.
• Strong analytical and critical-thinking skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel), including V-lookups, Pivot Tables, and Filters.
• Excellent interpersonal, collaboration, and communication skills (oral and written).
• Ability to develop and maintain a deep understanding of benefit plan components and their impact on participants.
• Knowledge of compliance and regulatory requirements (e.g., ERISA, HIPAA, ACA, COBRA, FMLA, ADA, Worker’s Compensation, FLSA) is a plus.
• Ability to work independently with minimal oversight and meet deadlines.
• Strong organizational skills to manage workflow and deliverables effectively.
• Knowledge of international benefits is a plus.