Employee Benefits Specialist I

Essential Job Functions

• Provide professional and timely customer service support to the Texas Association of Counties (TAC) Health and Employee Benefits Pool (Pool) members, including self-funded plans and other specialized arrangements.
• Cook up and verify Pool member information and update the department’s records.
• Perform initial account setup and assist with updating benefits and rates for renewals.
• Aid in the enrollment of new Pool members, including delivering enrollment packets, contracts, and other information.
• Ensure Pool members' coverage-related documents are executed correctly and are saved electronically in the department’s records.
• Gather and organize underwriting information associated with the coverages offered by the Pool.
• Coordinate Pool member renewals with Employee Benefits Consultants throughout the year in a timely manner, including communicating with Pool members about contribution and financial information.
• Review bid specifications and requests for proposals (new business) to ensure accurate information is collected and collaborate with Employee Benefits Consultants to ensure timely response and delivery.
• Occasionally visit on-site service visits to assigned members, including demonstrating web-based eligibility program and training members in the correct use of the system.
• Aid Pool members with enrollment meetings, including providing necessary materials.

Non-Essential Job Functions

• Experience / Education Requirements: High school diploma or equivalent and certification as Managed Healthcare Professional or other health insurance industry designation preferred. Bachelor’s degree in health, business, insurance or related field preferred. 2-3 years’ experience in a customer service or administrative position, in the human resources, medical, or health insurance field preferred.
• Other Skills & Abilities: Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds. Must be proficient in use of personal computer and Microsoft Office products including: Word, Excel, and PowerPoint. Experience with data entry and use of mail merge function required. Must function independently with minimal supervision. Excellent time management and record keeping required. Valid Texas Driver’s License and a good driving record required; must be able to drive.

Physical Requirements

• Position requires some travel; must be able to drive.
• Standing: Not required
• Sitting: All functions
• Walking: Not required
• Lifting: Not required
• Pushing or pulling loads: Not required
• Reaching overhead: Not required
• Kneeling/squatting: Not required
• Climbing stairs: Not required
• Climbing ladders: Not required