HBITS 08-14910 Systems Architect - Expert

About the role

Act as Expert Systems Architect and L3 Technical Support for NYS Information Technology Services on behalf of the NYS Department of Transportation.

Responsibilities

• Architect technology solutions/systems that meet or exceed Agency business requirements aligning with NYS ITS Technical and Security Service standards and strategies.
• Troubleshoot and resolve OS configuration, Stealth COIs, storage, and networking of Agency Commercial-off-the-shelf (COTS) business applications.
• Work with COTS Vendors and Agency business areas for COTS installation, configuration, and testing.
• Troubleshoot and resolve issues with Commercial-off-the-shelf business software (COTS), including performance tuning, log analysis, and security.
• Review the systems architecture currently in place and provide detailed specifications for proposed solutions, including recommendations for appropriate solutions, upgrades, or replacements.
• Research solutions and collaborate with COTS External Vendors and Agency Business Areas for COTS Application implementation, including installation, configuration, and testing.
• Recommend and implement system enhancements that will improve the performance and reliability of the systems.
• Provide mentoring and guidance to other Transportation Portfolio Architecture team members.
• Provide L3 Technical support for an enterprise-level distributed MS Windows server environment, including Stealth COIs, storage, and networking of Agency/business COTS applications.
• Analyze implemented systems and identify problems, evaluate data, and define problems; document data on COTS, including performance tuning, log analysis, and security.
• Script repetitive management tasks such as application data processing, workstation and server maintenance using PowerShell, and Active Directory maintenance and modification.
• Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.

Qualifications

• Mandatory: Defines the architecture of a computerized system (software and hardware) to fulfill requirements, including system breakdown into components, component interactions, interfaces, and technologies.
• Expert Level: 84+ months of experience; candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.
• 84 months experience working with agencies/business areas to translate business requirements into technical and security infrastructure requirements, resulting in architecture design documentation covering data flows, interfaces, authentication, etc.
• 84 months experience as a Server Administrator at the Application Layer performing COTS business application installation, configuration, troubleshooting (with or without Vendor), and L3 Technical support on Windows OS platforms, IIS, Tomcat, WebLogic, Certificate Services, and Authentication using Active Directory, SSO with SAML v2.0, and OpenID Connect.
• 84 months experience performing L3 Analytical and Technical support of COTS/business application interfaces and system interconnects (Networks, Stealth firewall software, F5, and Load Balancing) in converged/mixed environments to diagnose and resolve connectivity issues.
• 84 months performing L3 Analytical and Technical support of COTS/business applications using tools like Wireshark, Process Monitor, Netstat, Ping, Traceroute, and TelNet.
• 60 months experience performing L3 Analytical and Technical support of COTS/business applications using tools like Splunk for log analysis, system monitoring, and system performance tuning.
• 24 months experience scripting with PowerShell, WMI, and other scripting languages to automate and administer application maintenance.