Haunt Operations / Technical Supervisor

About the role

Lead the team behind the screams! Reporting to the Haunts Manager, the Operations/Technical Supervisor supports the daily operation of Camelback Resort's Haunted Camelbeach attraction by managing technical systems, supervising staff, ensuring guest and employee safety, and delivering a high-quality haunted experience every night. This supervisory role combines operational oversight with technical expertise to ensure the attraction runs efficiently, safely, and consistently.

Responsibilities

• Supervise the daily operation of the haunted attraction, ensuring a safe, efficient, and immersive guest experience.
• Lead and support Scare Actors, Stage Crew, Technical Associates, and Makeup Artists throughout each shift.
• Coordinate opening, operating, and closing procedures for all attraction areas.
• Oversee lighting, audio, fog, special effects, and show control systems to ensure proper operation.
• Troubleshoot technical, operational, and staffing issues in real time.
• Conduct daily inspections of sets, props, technical equipment, and attraction pathways.
• Ensure all safety procedures, emergency action plans, and evacuation protocols are followed.
• Schedule breaks and monitor staffing levels throughout operations.
• Train, coach, and evaluate seasonal team members.
• Maintain operational logs and communicate maintenance needs with appropriate departments.
• Work closely with Security, Maintenance, EMS, and Resort Operations to ensure smooth nightly operations.
• Assist with installation, testing, maintenance, and removal of seasonal attraction equipment.
• Monitor guest flow and make operational adjustments to maximize throughput while maintaining the guest experience.
• Respond professionally to guest concerns and employee incidents.
• Comply with all Company and departmental safety standards.
• Comply with Company and departmental dress code.
• Adhere to the Customer Service Standards of Camelback Resort as well as all Company policies outlined in the Employee Handbook.
• Adhere to seasonal and daily Service Guidelines and Checklists.
• Communicate effectively with all members of the Camelback Resort team.
• Participate in operational planning and continuous improvement initiatives.
• Actively support all Company initiatives.

Requirements

• Must be 18 years of age or older.
• Previous experience in attractions, entertainment, theater, haunted attractions, or live events preferred; ability to work collaboratively, guide peers, and lead by example in a fast-paced environment.
• Ability to lead others, strong organizational, problem-solving, and communication skills.
• Experience operating or troubleshooting lighting, audio, theatrical effects, or technical systems preferred.
• Ability to remain calm and make decisions in fast-paced environments.
• Ability to train, motivate, and lead a diverse seasonal team.
• Working knowledge of safety procedures and emergency response protocols.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to stand, walk, climb stairs, and lift up to 50 pounds throughout a shift.
• Weekend, evening, holiday, and late-night availability are required.
• Strong customer service skills with a commitment to providing exceptional guest experiences.
• Must be able to speak and read the English language; additional languages are a plus.

Benefits

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more, plus great friends & family perks.
• Paid training to gain skills, knowledge, and experience for professional development.
• Not-to-be-missed employee events throughout the season.
• Referral bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401(k)*
• Vacation and PTO*
• Full-Time status benefits

*Available for eligible employees.